Manager of Store Operations

Job Title Manager of Store Operations Department Grocery Job Type Exempt (FLSA) General Function The Manager of supports the Store Director in overseeing daily operations, ensuring excellent customer service, efficient workflows, and the achievement of sales and operational goals. This role involves leading and developing employees, maintaining high standards of performance, and stepping in for the Store Director when necessary. Responsible for perpetuating the fundamental values of the Hy‑Vee culture. Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: Regional Vice President(s); District Store Director or Store Director, Assistant Store Director or Store Manager Positions that Report to you: All store employees Primary Duties and Responsibilities Assist the District Store Director and Store Director in supervising and directing all store employees, ensuring alignment with company goals and standards. Provide coaching, training, and development opportunities for employees to build a strong, high‑performing team. Handle employee relations issues, including conflict resolution, with support from the Store Director and HR as needed. Act as a role model for excellent customer service and teamwork. Maintain a positive attitude and create an environment that nurtures positive employee morale, friendliness and fun. Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Assist in managing store operations, including opening and closing procedures, scheduling, inventory control, and ensuring a clean, organized, and safe store environment. Coordinate and oversee daily workflows to maximize productivity and efficiency. Ensure all equipment and store systems are functioning properly and coordinate repairs as needed. Collaborate with the Store Director to develop and implement strategies for growth and efficiency. Coordinate and participate in recruiting, hiring, orientation, and training of store employees and reflect the diversity of the communities they serve. Smiles and greets customers in a friendly manner. Makes an effort to learn customers’ names and address them by name whenever possible. Assists customers by: Escorting them to the products they’re looking for Securing products that are out of reach Loading or unloading heavy items Making note of and passing along customer suggestions or requests Performing other tasks in every way possible to enhance the shopping experience. Assist in determining the appropriate balance between customer service and cost of labor for the market. Foster a positive, inclusive, and results‑driven work environment. Help develop pricing structure and merchandising to plan and meet established goals. Assist department heads to develop appropriate criteria to meet their individual department goals. Assist in overseeing merchandising efforts, ensuring shelves are stocked, displays are appealing, and pricing is accurate. Help manage inventory levels, including ordering and restocking, to minimize waste and prevent out‑of‑stocks. Support the execution of promotional strategies and seasonal displays. Represent the company in a positive manner and participate in local and company‑wide community activities. Encourage employee involvement in company‑wide activities as well as local and company‑wide community activities. Help ensure the store’s procedures are in place regarding safeguarding of financial assets. Review competitors’ pricing and stay abreast of new items on a regular basis. Maintain store operations in accordance with Hy‑Vee’s policies, individual store guidelines, procedure manual, Code of Ethics, and applicable local, state and federal laws. Adhere to company policies and individual store guidelines. Monitor and maintain compliance with company policies, procedures, and applicable regulations. Report to work when scheduled and work expected number of hours. Secondary Duties and Responsibilities Pursue educational opportunities and ensure the same for employees. Assist in all areas of the store as needed. Participate as a stakeholder in corporate decisions. Be responsible for the store, even in absence. Perform other job‑related duties and special projects as required. Knowledge, Skills, Abilities and Worker Characteristics Use logical or scientific thinking to solve problems with several abstract and concrete variables. Perform arithmetic, algebraic and geometric calculations. Report, write, or edit articles for publication; prepare and deliver presentations; interview, counsel or advise people; evaluate technical data. Education and Experience High School or equivalent experience plus Dale Carnegie and perimeter department training. Over five years of similar or related managerial experience. Supervisory Responsibilities (Direct Reports) Instruct, assign work, review work, plan work for others, maintain standards, allocate personnel, and coordinate activities of others. Select new employees and act on employee problems. Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments. Physical Requirements Perform light work exerting up to 20 pounds of force frequently. Vision requirements: vision from less than 20 inches to more than 20 feet, with or without correction, depth perception, color vision, and field of vision. Perform physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions The position is exposed to dust, noise, temperature extremes, equipment movement hazards, electrical shock, and exposure to chemicals and solvents. This is a fast‑paced work environment. Financial Responsibility Authorized to donate merchandise and money, purchase merchandise for resale and authorize expenditures for operating expenses within company policy limits. Contacts Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections. Confidentiality Has access to confidential information including sales reports, profit and loss reports, wages, and employee files. Drug Test Requirement Employment is contingent upon the successful completion of a pre‑employment drug screen. #J-18808-Ljbffr