Senior Client Service Specialist - Employee Benefits

WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FOR The Senior Client Service Specialist assists the Account Management and Consulting teams in servicing and retaining clients. The Senior Client Service Specialist responds promptly to requests from clients, prospects and members of the production and account management staff. The individual in this role is expected to project a professional company image through all interaction with clients, insurance carriers, vendors, team members and others. A GLIMPSE INTO YOUR DAY Provides ongoing administrative support and coordinates with Account Managers and other service team members to ensure that clients receive all key deliverables in a timely and accurate manner. Serves as a client advocate and a point of contact for assigned accounts. Assists in managing client expectations, service commitments, and anticipates needs of the client. Answers correspondence related to client’s employee benefit plans in a timely manner. Documents all client interaction and updates client service logs. Maintains client files accurately and consistently, responsible for proper documentation of files and proper communication in accordance with company workflow, procedures and best practices. Quickly identifies and resolves basic client service issues. Assists with identifying, conducting research, and resolving participant benefit issues. Conducts research on billing issues on behalf of the clients. Coordinates with clients on the accumulation of census data, history of plans, and all other data for insurance carrier quotes as directed. Researches client issues by contacting carriers and vendors on behalf of the client and determines when issues need to be escalated. Creates client monthly, quarterly and annual reports utilizing Relation templates and software. Provides client compliance support including ACA, SPD preparation, 5500 filings and actuary reports. Assists with managing open enrollment and the preparation of presentation materials, employee handouts, and other informational tools for client meetings. Enters benefit enrollments and terminations for assigned clients. Assists with the creation of client presentations using Excel and PowerPoint. Reviews Summary Plan Descriptions (SPD) from the carrier and compares it to the client's benefits for accuracy. Assists with creating spreadsheets and premium allocations. Prepares summaries of insurance with guidance from Account Manager and other service team members. Recommends process improvements as needed. Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience. Performs other projects, duties, and tasks, as assigned. WHAT SUCCESS LOOKS LIKE IN THIS ROLE A Life, Health and Accident License from state of domicile is required within 90 days of hire and must be maintained thereafter. High School Diploma or equivalent required. Minimum of 5+ years of Customer Service experience. At least 1-year previous Life, Health and Accident experience. Bilingual (English/Spanish) preferred; may be required, depending on location. Working knowledge of insurance markets, products, services insurance ratings and underwriting procedures preferred. Prior experience with agency management systems software and online rating systems preferred. Proficient in using computers and Microsoft Office Suite (emphasis on Excel). Must be computer literate with the ability to learn new software. Excellent interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors, and others. Ability to work independently with limited daily supervision and to work effectively in a team environment. Ability to function effectively under tight time constraints, consistently meets strict deadlines, prioritize, and handle multiple tasks in a demanding work environment. WHY CHOOSE RELATION? Competitive pay. A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. Career advancement and development opportunities. . Note: The above is not all encompassing of the full position description. Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. . $16.35 - $34.62 Relation Insurance Services is a North American insurance brokerage that offers business insurance, Employee Benefits, Personal Insurance, Retirement Services, and Risk-management through our family of brands across the United States. More importantly, we’re a team of experienced professionals who genuinely care. Whether it’s for you, your family, or your business/organization, we want to be the relationship you trust for answers to your questions, solutions for your insurance needs, and peace of mind for your future.