Accounts Receivable Specialist

Description

Accounts Receivable Specialist

Organization:


The Accounts Receivable Specialist is managed directly by the AR Supervisor and the Director of Operations and is responsible for performing collection of trade customer balances, dispute management, account reconciliations and managing order holds on a professional level in supporting the Operations department. This is a non-exempt position.

Primary Responsibilities:


The Accounts Receivable Specialist acts as the primary link on risk management related issues between external customers and internal personnel including Operations, Sales, Customer Service, other Finance areas and other key stakeholders - interacting with these parties on a regular basis and ensure all Operations tasks are well organized and completed in a timely manner as determined by management. Support the manager to establish and improve Operations procedures and policies. As part of the Entertainment Earth team, you are responsible to learn, understand, represent and contribute to Company policies, procedures and philosophies.

Goals:

• Mission - To be the ultimate destination for the best pop culture collectibles, delivering an exceptional shopping experience by curating incredible products and transforming each purchase into a memorable celebration of fandom. We prioritize innovation, customer satisfaction, and a passion for the product, ensuring a simple, dependable, and engaging journey for every fan.
• Vision - To be the epicenter of pop culture joy, creating unparalleled experiences by providing fans with the best physical product supporting their passion and enabling businesses that serve this community through best-in-class service and product offering.
• Values:

• • Collaboration
  • Diverse & Inclusive
  • Curious
  • Leadership
  • Data/Insight Driven
  • Accountability
  • Fun

Essential Functions:

• Establish ongoing working relationships with clients, Sales and other functionally related teams.
• Ensure Balance Sheet Integrity, adherence to the Group Reporting Manual and high level of customer satisfaction by working with customers and relevant teams on account reconciliations.
• Perform collections activities primarily through direct contact with client (phone contact is preferred).
• Assist with bankruptcies, legal filings and other advanced collections activities as required.
• Manage deductions, payment discrepancies and negotiate offsets with the Client's finance representative.
• Coordinate cash applications and work with outside service providers to reconcile cash application issues.
• Monitor wholesale client accounts and escalate financial concerns (i.e. returned EFT, NSF) or delinquency issues (i.e. failed payment commitments).
• Prepare and/or monitor daily credit limit breach reports and proactively support the resolution of all related issues.
• Manage reputational and financial risk through the Order Hold process:
• Review the Client's account history, analyze the payment trend, gather internal and external information and make business decisions based on the above.
• Involve other teams in negotiations, as appropriate. (i.e. Finance/Accounting, Sales and Customer Support)
• Prepare timely and accurate reporting (i.e. collection forecast, unapplied cash or chargeback reports).
• Act as company liaison between company and factor.
• Act as liaison between company and trade credit insurance provider.
• Participate in projects and incident investigation as assigned.
• Additional duties/tasks assigned by management.

Competencies:

• Customer Service
• Communication
• Accounting
• General Math Skills
• Analytical and problem-solving skills

Requirements:

• Intermediate to advanced knowledge of Microsoft Office applications (especially Excel)
• Business to Business collections experience required
• Experience with QuickBooks and/or Acumatica

Partial Basis for Evaluation:

Collections Effectiveness Index - what percentage of accounts receivable are collected over a period.

1. Days Sales Outstanding - how long it's taking to collect on invoices once we've issued them.
2. Turnover Ratio - Credit Sales for the period / divided over the outstanding accounts receivable
3. Average Days Delinquent - how long it is taking customers to pay us after their bills become overdue.

Work from Home Policy:

Employees living within forty-five (45) miles of the Entertainment Earth office at 61 Moreland Road, Simi Valley CA, 93065, are required to come to the office every Wednesday. Employees living within thirty (30) miles of the office are required to come to the office on Wednesday and one other day of the week. The days will be determined by management. Employees may request to work from their location of choice for one month out of the year.

In the event of an employee living within forty-five (45) miles experiencing an internet outage while working remotely, they are required to return to the office to ensure uninterrupted workflow. While hybrid work is our standard practice, we understand technical disruptions can occur. Communicate promptly with your supervisor in such circumstances. We will prioritize supporting employees in resolving internet issues swiftly while ensuring minimal disruption to their productivity and team collaboration.

Work Environment:

This job operates in a hybrid professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The position requires the ability to occasionally bend, sit for long periods of time and lift up to 20 pounds. Work primarily in a climate-controlled environment with minimal safety/health hazard potential.


I understand that this position is largely sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use. I may be asked to lift files, open filing cabinets and bend or stand on a stool as necessary. By signing below, I agree that I have no physical condition which would hinder my performing of such duties or request necessary accommodation.


I acknowledge that this is an at-will position. I have the right to terminate my employment at any time for any reason, as does the company.

I agree to these job duties and will perform them to the best of my abilities.

Requirements

Essential Functions:

• Establish ongoing working relationships with clients, Sales and other functionally related teams.
• Ensure Balance Sheet Integrity, adherence to the Group Reporting Manual and high level of customer satisfaction by working with customers and relevant teams on account reconciliations.
• Perform collections activities primarily through direct contact with client (phone contact is preferred).
• Assist with bankruptcies, legal filings and other advanced collections activities as required.
• Manage deductions, payment discrepancies and negotiate offsets with the Client's finance representative.
• Coordinate cash applications and work with outside service providers to reconcile cash application issues.
• Monitor wholesale client accounts and escalate financial concerns (i.e. returned EFT, NSF) or delinquency issues (i.e. failed payment commitments).
• Prepare and/or monitor daily credit limit breach reports and proactively support the resolution of all related issues.
• Manage reputational and financial risk through the Order Hold process:
• Review the Client's account history, analyze the payment trend, gather internal and external information and make business decisions based on the above.
• Involve other teams in negotiations, as appropriate. (i.e. Finance/Accounting, Sales and Customer Support)
• Prepare timely and accurate reporting (i.e. collection forecast, unapplied cash or chargeback reports).
• Act as company liaison between company and factor.
• Act as liaison between company and trade credit insurance provider.
• Participate in projects and incident investigation as assigned.
• Additional duties/tasks assigned by management.

Competencies:

• Customer Service
• Communication
• Accounting
• General Math Skills
• Analytical and problem-solving skills

Requirements:

• Intermediate to advanced knowledge of Microsoft Office applications (especially Excel)
• Business to Business collections experience required
• Experience with QuickBooks and/or Acumatica