Program Specialist

Job Title

Program Specialist

Duties

Duties include, but are not limited to:

• Monitors, inspects and documents functions of all operational segments of EMS to ensure efficiency, productivity, and compliance in accordance with the Department of Veterans Affairs mission, regulations, and directives in addition to Kansas City VA Medical Center (VAMC) policies.
• Compiles reports for submission to VISN, VACO, and other federal departments, state agencies, and private organizations.
• Provides consultant services which improve the effectiveness, resource efficiency, and resource savings.
• Addresses unsatisfactory conditions and/or deficiencies in service operation by developing action plans to correct any contributing factors to defective work processes.
• Performs quality management tasks designed to improve quality of transaction processing, customer service processes and all EMS operational procedures.
• Analyzes data collected during inspection activities to evaluate quality of overall frontline sanitation, waste management, recycling, textile/linen, and contracted operations and compiles reports for management review.
• Utilizes the most current information and visual aids to provide basic orientation to all new employees, organizational and procedural education, ongoing in-service and refresher training for veteran employees, and remedial training.
• Plans, coordinates, and carries out the successive steps in fact-finding and analysis of issues necessary to complete each phase of assigned projects.
• Develops and maintains as a component of the Quality Assurance Program, a comprehensive inspection regimen to be utilized by supervisory staff.
• Develops a comprehensive Quality Assurance Program to ensure the service meets all regulatory requirements, including JCAHO, OSHA, EPA, and applicable quality standards, in alignment with EPS VACO guidelines.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: 8:00am - 4:30pm, Monday - Friday (Hours may vary based on operational needs. Trainer may be assigned to various shifts as required.)

Telework: This position may be authorized for telework.

Virtual: This is not a virtual position.

Position Description/PD#: Program Specialist / PD09996-0 and PD09997-0

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized