Desktop Support Engineer

Desktop Support EngineerOur enterprise-level client is seeking to add a Desktop Support Engineer to the team in Smyrna, GA. Please see below for full details:Job Notes:6-12+ month contract / potential for extensions and perm conversion are possible, but not guaranteed. Onsite in Smyrna, GA 30080 -- Drug & Background required.Second Shift – 8a-5p / Monday - FridayPay Rate = $34 w2 per hour + benefitsKey Responsibilities:Provide onsite or remote Level 2 IT technical support.Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.Troubleshoot hardware and software issues related to Windows 11 devices.Escalate unresolved issues to the appropriate support teams.Deliver exceptional customer service while maintaining a high level of professionalism.Document resolutions and follow standard IT support procedures.Technical Environment:Operating Systems: Windows 11 (desktop/laptop) Ticketing System: Remedy (Helix) or similar Environment: Enterprise/corporate IT service supportMinimum Requirements:3+ years of experience in a Level 2 IT support role.Strong troubleshooting and communication skills.Solid understanding of IT support practices in a corporate setting.Experience documenting support activities and following escalation procedures.Preferred Qualifications:Experience using Remedy (Helix) or similar ticketing tools.Familiarity with ITIL best practices.CompTIA A+ or ITIL Foundation certification (not required, but a plus).Prior experience in an enterprise or large corporate IT environment.Excellent customer service and technical documentation skills.Why Work with Merge IT?We don't just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.