Desktop Support Technician

Title: Desktop Support Technician

Overview/Description: The Desktop Support Technician is primarily responsible for configuration, management, and support of IT assets. They will be the first point of contact for new computer deployments and assist the IT team in handling help desk tickets and service requests. This includes on-site and remote support for employees in the use of their computers, mobile devices, and enterprise systems.


This position is not eligible for telecommuting and will report for work in our corporate office.


Responsibilities:

• Install, configure, upgrade, and/or support IT assets including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones.
• Communicate with employees via phone, e-mail, and Teams to quickly resolve technical issues with a positive attitude and professional demeanor.
• Utilize a centralized ticketing system to track, manage, and resolve issues and service requests. Monitor and prioritize issues and service requests. Escalate tier two and tier three issues to the in-house IT team.
• Manage and track IT assets within IT asset management system.
• Provide support for telecommunication systems.
• Create and update technical support documentation, policies, and standard operating procedures.

Requirements

Education/Experience:

Required

• Bachelor's degree in computer science, information technology, or another relevant field preferred. Will consider candidates currently pursuing their degree.
• Experience imaging, configuring, upgrading, supporting, and repairing laptops and desktops.
• Experience in IT end-user support, help desk, or IT related experience.
• Experience with administration and support of Azure AD and O365.
• Excellent troubleshooting skills with Windows 11 operating system.

Preferred

• Experience with Jamf, Intune, Apple Business Manager, and/or Apple Configurator
• Experience with DUO, Microsoft MFA, or other MFA solution
• Experience with RingCentral or other telecommunications systems
• A+ Certification
• PowerShell Scripting

NPSG Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.