IT Desktop Support Engineer

IT Desktop Support Engineer (On-Demand) – Boston, MA Location: Boston, MA Job Type: Contract (On-Demand / Dispatch-Based) Work Authorization: U.S. Citizens, s, L2 and J2only Job Overview We are seeking a flexible, reliable, and customer-focused IT Desktop Support Engineer for an on-demand, dispatch-based contractor role supporting client sites across the Boston, MA area. This is not a full-time guaranteed-hours position . Work assignments will be scheduled based on client service requests and operational requirements. Candidates must be comfortable with a flexible schedule and be available to travel to client locations on short notice when dispatched. Key Responsibilities Provide onsite desktop, laptop, and end-user technical support. Troubleshoot hardware, software, Windows OS, and basic network connectivity issues. Install, configure, replace, and deploy desktops, laptops, and peripherals. Support printers, docking stations, monitors, and basic AV equipment. Perform basic network patching and cable connectivity tasks. Diagnose and resolve end-user technical issues while maintaining high customer satisfaction. Document and update support tickets accurately. Escalate complex issues to higher-level support teams when necessary. Maintain professional communication and deliver excellent onsite customer service. Required Skills & Experience Previous experience in IT Desktop Support, EUC Support, Field Services, or Deskside Support. Strong knowledge of Windows 10/11 environments. Experience troubleshooting desktops, laptops, printers, and peripheral devices. Basic understanding of networking concepts (IP addressing, LAN connectivity, patching, and cabling). Strong analytical, troubleshooting, and customer service skills. Ability to work independently in onsite environments. Willingness to travel to client locations as assignments are received. Mandatory Tools & Equipment Candidates must bring and maintain their own IT support toolkit for every onsite assignment, including: Laptop (for diagnostics and ticket management) Console cable LAN/Ethernet cables Basic screwdriver/tool kit RJ45 to USB adapter Candidates without the required tools will not be eligible for dispatch assignments. Important Information This is an on-demand/dispatch-based contractor role. Work hours are not guaranteed and will depend on client requirements. Candidates must be available to accept onsite assignments on short notice. Reliability, professionalism, and responsiveness are essential for success in this role. Work Authorization: We are hiring U.S. Citizens, s, L2 and J2candidates only. #J-18808-Ljbffr