Service Coordinator

Service Coordinator

For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

UCS Offers Generous Benefits

• Competitive pay
• Generous paid time off
• Medical, dental, and vision insurance
• Retirement plan with employer match
• Employer paid life insurance
• Employer paid short term and long-term disability insurance
• Employee Assistance Program
• Career development opportunities
• Free clinical supervision towards licensure
• Loan repayment and tuition assistance program
• Award winning worksite wellness program
• An inclusive workplace supported by an active Diversity, Equity, Inclusion, and Belonging committee.
• Rewarding experience making a difference in the community.

We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Under the direction of the supervising Service Coordination Program Manager, the Service Coordinator develops, implements, coordinates, and monitors the provision of services for individuals with intellectual or developmental disabilities on their caseload.

Major Responsibilities

1.0 Service Coordination Services

• Facilitates and documents the person-centered planning process through the development, and implementation, and management of the ISA.
• Completes necessary documentation in a timely fashion. Assists clients in the identification of strengths, needs, and goals. Interact with assigned clients on a regular basis.
• Reviews ISA expectations, objectives, and data collection systems to ensure smooth, consistent implementation and that services are provided as outlined in the ISA regularly and as needed.
• Reviews and routes all documentation, as required.
• Coordinates services on behalf of the assigned individual with other service providers including but not limited to physicians, specialists, therapists, psychologists, and Aris as necessary.
• Conducts face to face visits at the individual's home and in their community regularly and as needed.
• Conducts at least one home visit per month.
• Adheres to all state regulations.

2.0 Program Coordination/Program Development

• Assesses individuals needs and makes recommendations as appropriate.
• Ensures that all waiver services are scheduled and being received by each individual. In conjunction with the clinical team members, develops individualized services for each individual.
• Ensures goals, objectives and record keeping systems are developed accurately written, and in place in a timely manner.
• Serves as liaison between agency personnel and other providers when developing services.
• Regularly evaluates the individual's programs for effectiveness and communicate with service providers when needed.

3.0 Client Advocacy

• Communicates with the individual's staff or other agency programs and/or other human service agencies to obtain/or provide all relevant individual information.
• Refers individuals to appropriate services and resources and maintains contact with all service providers.
• Develops resources and essential individual support services as needed. Serves as an advocate on behalf of the individual.
• Monitors the quality of services provided to individuals.

4.0 Administrative and Networking

• Responds to requests for information and documentation promptly.
• Maximizes the agency/division's reputation and cultivate support for agency services.
• Effectively represents UCS to the general public and to referral sources.
• Function as a representative of the agency as assigned.

*In addition to the above, performs other duties as assigned.

Educational Requirements and Experience

• High School Diploma or equivalent with relevant Service Coordination experience, or a High School Diploma or equivalent
• At least one year of experience in Developmental Services, or a Bachelor's degree in Human Services or a related field preferred.
• (QDDP) Qualified Developmental Disabilities Professional preferred. Increase pay for QDDP.
• Windows skills, typing, navigation, and e-mail usage skills are required.
• Strong interpersonal, communication, and writing skills are desired.

Licenses/Certifications Required

• Valid Driver's License