Account Manager, Health

The Cadent Account Manager owns the client-facing relationship post-sale and ensures superior client service through excellence in campaign management, relationship development, client retention and incremental sales. In addition to regular client communication, Account Managers interact across Cadent’s internal departments as well as the partner landscape on behalf of their clients. The ideal candidate will have prior experience in a client-facing role in the digital marketing and/or media agency space, with a special focus on Healthcare and Pharma. Responsibilities Manage and maintain cross-channel, programmatic advertising campaigns (i.e. display, video, native, rich media) in partnership with clients and internal teams to help clients connect with their customers/users Serve as the main point of contact for assigned accounts and ensure client deliverables and campaign needs are met in a timely manner Coordinate with internal teams to build Health specific audiences, launch campaigns on time, and drive optimum performance throughout the campaign’s flight Develop a thorough understanding of Cadent Health products and services to upsell when performance and/or offerings align with customer’s business needs Partner with Data Analytics to prepare regular and post-campaign reporting presentations to analyze performance and provide recommendations for campaign optimizations and new opportunities for future campaigns Collaborate with Sales Managers to strategize and identify ways to optimize campaign performance to drive peak results for clients and health audiences Ensure excellent customer satisfaction levels with every customer engagement Keep abreast of digital media developments and industry technologies and capabilities, especially in the Health/Pharma space Qualifications College diploma, with relevant degrees in marketing or communications 2-3 years in a client facing programmatic, account management, customer success or media planning role in the Health/Pharma space Prior account management experience at an ad tech or media company is a must; experience in supporting Health/Pharma campaigns is a plus Strong understanding of interactive media planning and buying, and success metrics (NPI Reach, Audience Quality, CPQA, CTR, CPA, CPC, CPM, etc.) Organized and detail oriented, with the ability to multi-task Responsible, resourceful, and results & goal driven Independent, confident, positive, and enthusiastic attitude Possess great initiative and proactively identifies new opportunities Ability to demonstrate strategic communication, analytical thinking and collaboration with both clients and internal team members Familiarity with Microsoft Office, Salesforce, Google Analytics, DCM, DoubleVerify, IAS, IQVIA, IPSOS, Crossix, Symphony, NPI Insights & Reporting Understanding of the programmatic market, with exposure to bid management and campaign management optimization strategies Ability to work in our New York City Eligibility: Must be legally authorized to work in the United States without employer sponsorship now or in the future. Health & Wellbeing Inclusive health, dental, and vision plans built to support diverse lifestyles Enhanced support for reproductive health, family planning, and new parents Employer contribution to HSA Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages Generous and inclusive paid parental leave Mental health support and Employee Assistance Program (EAP) Free access to the Calm App Monthly Wellness reimbursement Special discounts through LifeMart and Plum Benefits Flexible Time Off (FTO) policy and company breaks 11 observed Federal holidays Summer Fridays between Memorial Day and Labor Day Inclusion & Belonging Employee Resource Groups that foster connection and community DEI programming and initiatives Company-sponsored events to bring employees together Offices across the U.S., including Manhattan, Philadelphia, and San Jose Financial & Security 401(k) participation with discretionary employer match Life, Short-term, and Long-term Disability coverage Cell phone and WiFi stipend Pre-tax commuter benefits Access to certified financial coaches and planning tools Values Passionate. We are inspired partners. Purposeful. We create with intention. Curious. We discover what’s possible. The salary range for this role takes into account a wide range of factors considered in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications as well as other business and organizational needs. Cadent is an Equal Opportunity Employer and is committed to supporting all it’s employees when it comes to Inclusion & Diversity. Cadent’s policy is to provide equal opportunity for applicants & employees without regard to race, color, religion, creed, gender, gender identity or expression, sexual identity or orientation, age, national origin or ancestry, citizenship, disability or medical condition (including pregnancy, childbirth, or related medical condition), sexual and reproductive health decisions, genetic information, marital status (including domestic partnerships and civil unions), pregnancy, culture ancestry, familial or caregiver status, military status, veteran status, socioeconomic status, unemployment status, status as a victim of domestic violence or any other basis prohibited by law. and will not discriminate against the basis of disability. This commitment is honored when it comes to decisions on hiring, recruiting, training, promotions, compensations, benefits, transfers and terminations. Cadent is seeking to actively engage with our employees from a wide variety of cultures and to connect with our clients differently. Our workforce has generational diversity that supports greater innovation when we maximize representation of all diversity. Our active employee resource groups promote engagement across all groups of individuals that are represented within the company and externally. Pay Range USD $80,000.00 - USD $90,000.00 /Yr. #J-18808-Ljbffr Cadent