Order Management Specialist

Order Management Specialist Alliance Laundry Systems is a full-service commercial and industrial laundry equipment partner with over 110 years of industry experience. We exclusively sell trusted brands Speed Queen, UniMac, and Huebsch known for durability and reliability.This role is part of our order management team, responsible for the accurate and timely processing of all commercial equipment and parts orders. The ideal Order Management Specialist will be an enthusiastic, detail-oriented member of a high-energy team. This position requires an exceptional eye for detail and strong multitasking abilities in a fast-paced environment. As an Order Management Specialist, you will maintain customer relationships, making strong communication skills essential. This position is based in Ripon, WI with the opportunity to work remotely from home.Responsibilities Support customers in placing equipment and/or parts order by providing relevant information, including features, pricing, availability, and shipping schedulesReceive and enter customer orders via email and online to assure timely order processingFollow the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping datesPrepare and review export documents including commercial invoices, packing lists, USMCA certificates, SLI's, banking documents, sight drafts, L/C's, etc.Request freight quotes and arrange logistics for international shipmentsPrepare equipment and part quotationsCreate POs for intercompany ordering to support international and direct distributionEnsures high customer satisfaction through measured KPIsContributes to best practices and process improvementQualifications Education & Experience:High School Diploma, or equivalent is requiredAt least 3-4 years professional work experience, with 2-3 years of experience in a customer service, sales support, and/or logistics requiredAn equivalent combination of education and experience will be consideredPrevious experience with SAP and Zendesk preferredKnowledge of order processing, especially in the manufacturing industry, preferredSkills and Abilities:Strong written, verbal, and interpersonal communication skills; Ability to communicate effectively and professionally across levels of the organization and with external stakeholdersSystems-proficient; MS Office products, in particularSolid organizational skills: Ability to self-manage workload; able to handle multiple priorities simultaneously while managing and meeting deadlinesDemonstrate curiosity; Data & detail-oriented, able to leverage multiple sources of data to identify appropriate solutionsResilient; Able to confidently navigate ambiguity and change; able to deal with challenging situations / customer scenariosTravel:Regular travel not requiredStandard and Physical Requirements:Position involves sitting long periods, standing, manual dexterity, stooping, bending, and lifting up to 40 lbs.Demonstrate DRIVE:Dedicated: Follows through on commitments. Strong say/do.Respectful: Acts with integrity and values diverse perspective.Innovative: Always looking for a better way; leads change.Versatile: Adapts quickly to changing circumstances. Demonstrates agility.Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.EEO We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.ID 2026-12473Pos. Type Full-Time