Patient Services Coordinator

Non-Clinical - Administrative/Patient Services Coordinator

Location: Issaquah, WA

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 3 months
• Pay Rate: $25.00 / Hour (USD)
• Shift / Schedule: Monday – Friday, 8:30 AM – 5:00 PM (no weekends, no holidays, no call)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Patient Care Coordinators work under the general direction of a physician or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting. Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of the clinic. The PCC would work the front desk, checking in 200–250 patients, verifying insurance, patient demographics, and scheduling future appointments.

Key Responsibilities

• Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic's services.
• Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization.
• Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse.
• Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure.
• Facilitate the flow of documents between patient, providers and payers.
• Communicate with health care team members regarding the status and/or completion of care coordination activities.
• If working in a specialty clinic that receives internal referrals, ensure that referrals are addressed in a timely manner under the direction of the clinic leadership team.
• Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions.
• Assist with scheduling surgeries and/or procedures or services needed in the ambulatory management of the patient's care.
• Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages.
• Provide summary reports to clinic leadership on referral volumes and status (where applicable).
• Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
• Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
• Apply appropriate policies, procedures, protocols and standards of practice in performing duties.
• Promote the mission externally in a positive way. Function as an ambassador when interfacing with anyone outside the organization.
• Demonstrate values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership at all times.
• Consistent use of AIDET system for excellent service.

Required Skills

• Solid understanding of medical terminology desired.
• Solid understanding of CPT and ICD10 coding.
• Working knowledge of insurance authorization process.
• Ability to manage confidential information.
• Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors.
• Excellent organizational, planning, and prioritization skills; able to manage multiple tasks and competing priorities.
• Must be able to work well with all members of the health care team and in a team environment.
• Ability to treat people with respect under all circumstances, instill trust in others while upholding the values of the organization.
• Must be flexible and willing to take on increasing responsibility.
• Ability to develop and maintain effective working relationships with peers, physicians and other staff members.
• Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook.
• Electronic Medical Records (EMR) experience, specifically EPIC (required).
• Prior experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion.

Required Experience

• 1 year of experience in a medical/healthcare setting OR 2 years in a customer service role.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• EPIC EMR experience is required for this position.
• Orientation policy: Long-term non-clinical providers (assignments 13 weeks or more) — the first 8 hours of orientation are non-billable. Short-term non-clinical providers (assignments less than 13 weeks) — all orientation is billable.

About the Client

This healthcare and medical services organization operates primary care and specialty clinic facilities serving patients across the greater Pacific Northwest region. The client employs a broad range of clinical and non-clinical professionals — including patient services coordinators, medical assistants, administrative staff, and allied health professionals — who collaborate to deliver seamless, patient-centered care across its network of outpatient and surgical settings.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-10356

Industry: Healthcare