Case Aide

Job Description

Job Description

About the Role 

The Case Aide performs various supportive activities for casework services in support of the needs of the Preventive Services programs. Duties may include “support activities” such as interviewing clients; collecting information or investigating situations to obtain information about family situations; directly assisting children and family members in various ways, i.e., providing transportation, home visits, accompanying parent to service providers, participating in and reporting observations and findings at case conferences. 

What You’ll Do

• Work closely with the Case Planners to provide collateral services to individuals and families. Attend JHV with Case Planners and CPS at initiation of case.
• To assist and/or model for our parents (caretakers) and children methods to achieve their service plan goals. To participate in supportive services such as recreation and educational programs which support behavioral goals for the children.
• To carry out ongoing quarterly risk and safety assessments of the family and clearly document these assessments in Connections and in their progress notes. Bring all risk/safety concerns to the immediate attention of their supervisor. 
• To request all school and medical reports; document in Connections utilizing appropriate progress note template and file in case record. Place printed copies of all important documents in case files.
• To assist the families in accessing in-house and community-based services to address issues that place a child at risk of foster care placement and promote maximum safety, supervision and support for children and their families. This includes but is not limited to accompanying parents to programs, other service providers, domestic violence shelters, and any concrete services that may be needed. Complete referral applications and gather all required support documentation.
• To enter their progress notes in CONNX within 5 days of the occurrence utilizing progress note template. Submit hard copies of their progress notes in draft form on a weekly basis to their supervisor. Insert copies of all printed progress notes in case file and file in cabinets. Quality of progress notes must be informative, descriptive and purpose driven. To enter all casework contacts in PROMIS weekly.
• To make required home visits including collateral caregiver homes where children are cared for during the month and collateral contacts, in order to meet ACS minimum contact mandates, as well as, requirements of the specific model assigned to. Always ensuring the safety of the children and family.
• Assists with office clerical duties, including serving as petty cash manager, reconciling receipts, ordering supplies and distributing metro cards. Further duties include photocopying, filing documents in case records, processing letters and other mailings, serving as a receptionist - answering telephones and taking messages.
• Assess if cases are appropriate for health home/GABI referral and begin that process.
• Participate in mandatory once a week individual and unit supervision; attend all mandatory trainings, general staff meetings, as well as serve on committees as assigned. Submit weekly calendar of scheduled visits to their supervisor. 
• Check files for necessary updated documentation and assessments to ensure they are within the ACS, OCFS, and Rising Ground Standards.
• Other duties as assigned.

Your Qualifications

Education & Experience

• Bachelor’s degree strongly preferred plus a minimum of two years of prior experience as an Office Assistant; or High School Degree or GED equivalent also considered with prior experience in child welfare environment.
• Must demonstrate strong organizational and computer skills including proficiency with Microsoft and Outlook
• Driver’s license a plus
• Bi-lingual (English and Spanish) a plus

General Skills & Competencies

• Minimum typing speed of 60 WPM.
• Ability to carry out assignments with attention to accurateness, thoroughness and timeliness and with minimal supervision. 
• Must be open to traveling across the NYC area 
• Demonstrated ability to relate positively to people from diverse backgrounds and lifestyles. Must be LGBTQ affirming.
• Excellent interpersonal & customer service skills. 
• Must demonstrate strong organizational and computer skills including proficiency with Microsoft Office Suite including Word and Outlook.
• Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility

No

Work Environment:

Field/Corporate Office/Community 

Position Type/Expected Hours of Work:
This is a full-time position. Days and hours of work are Monday through Friday , 35 hours a week, in our Bronx Hub at 500 Bergen Ave. in The Bronx. Work hours are 9:00 am - 5:00 pm.

Additional Requirements:

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NY) for at least 4 days or more per week.
• Ability to travel to other Rising Ground sites (if required)
• Ability to travel within the community for visits

Benefits Offerings Includes:

• 11 Paid Holidays 
• Paid Sick Time
• Paid Vacation
• Paid Personal Days

Benefits Offerings Includes:

• Medical - 3 Plan Options
• Dental - 2 Plan Options
• Vision - 1 Plan Option

Equal Employment Opportunity Statement

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.