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Dripping Springs Deli - Food Service Rep - Part time

HEB

Food Service Representative

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety/sanitation standards.

Key responsibilities and essential functions:

  • Customer Service: Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
  • Food Service / Production: Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
  • Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
  • Food Safety: Cleans and sanitizes display cases
  • Operates/maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department/Store operating procedures

Additional department-specific responsibilities:

  • BAKERY: Records production and shrink to aid in production planning
  • Assists in technical areas as needed (e.g., baking, frying, and decorating)
  • Culls bakery products for poor quality, expiration dates
  • DELI: Takes care of service counter customers
  • Uses ordering system applications
  • Uses Fresh Production Planner
  • Performs inventory management processes (MSI, PAW) as required
  • If applicable, ensures catering orders are prepared and ready in time for Customer pickup
  • Performs all sanitation and maintenance tasks for Deli slicers
  • PREPARED FOODS: Serves/packages products at customer's request
  • Educates customers on preparation/reheating instructions of prepared foods
  • Prepackages condiments (sauces, dressings) for prepared food items
  • Cuts, slices, dices, chops, food in preparation for chef

Qualifications and key requirements:

  • Age requirement: 18+
  • Work experience: Knowledge/skills/abilities
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
  • Strong customer service skills - Required
  • Communication and interpersonal skills - Required
  • Reading and writing skills - Required
  • Planning and organizing skills - Required
  • Ability to work in a fast-paced environment - Required
  • Education: HS Diploma or GED or equivalent - Required
  • Licenses/certifications: Completion of Company Orientation - Required
  • Food safety and sanitation training - upon hire - Required

Physical demands and working conditions:

  • Function in a fast-paced, retail environment, in detailed and precise tasks
  • Work with customers, staying attentive to their needs
  • Perform the following, based on your department:
    • Bakery: Constantly reach at waist, grasp
    • Frequently stand, walk, reach at shoulder, bend
    • Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
    • Occasionally be exposed to wet, cold, hot conditions, loud noise
    • Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
    • Deli: Constantly reach at waist, grasp
    • Frequently stand, walk, stoop
    • Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
    • Occasionally be exposed to wet, cold, hot conditions, loud noise
    • Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
HEB
Vacancy posted 4 days ago
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