Customer Experience Specialist at Cataloochee Ski Area (Full-Time)
Cataloochee Ski Area
Job Description
Job Description
Bring the Magic of the Mountain to Life – Join Cataloochee Ski Area as a Customer Experience Specialist!
Location : Maggie Valley, NC
Position : Customer Experience Specialist
Type : Seasonal Full-Time
Cataloochee Ski Area is more than just a ski destination; it’s a winter adventure playground. With 18 expertly groomed slopes, a freestyle terrain park, a brand-new quad lift, and breathtaking mountain views, our team is dedicated to creating exceptional experiences for every guest. If you’re passionate about winter sports and love working in a lively, scenic environment, Cataloochee is your kind of place! What You’ll Do:
As a Customer Experience Specialist, you’ll be at the heart of the guest experience:
- Greet and assist guests with questions, slope passes, rentals, and lessons
- Answer phones and respond to emails with professionalism and enthusiasm
- Help guests plan their perfect day on the mountain
- Keep the front desk and guest areas running smoothly and efficiently
- A friendly, outgoing, and approachable personality
- Excellent communication skills for phones, emails, and in-person interactions
- Ability to stay calm and organized in a fast-paced, dynamic environment
- Previous customer service experience, hospitality, or ski industry experience is a plus
- Perks on the mountain – get access to ski area discounts and enjoy the slopes with your employee lift pass when you're off the clock!
- Fun and friendly work environment – be part of a tight-knit team at a top-rated ski area.
- Competitive Pay – earn money while working at one of the most beautiful places in Western North Carolina!
- Complimentary Season Pass - enjoy the slopes on your off-time
Ready to join the adventure? Don’t miss your chance to bring your energy, enthusiasm, and love of the slopes to Cataloochee Ski Area this winter. Apply now and start your mountain adventure with us!
Vacancy posted 3 days ago
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