Quality Systems Manager

The Manager of Quality Systems is responsible for overseeing the governance, organization, and maintenance of the organization’s policy and procedure content within a centralized document management system. This role ensures that policies, procedures, standards, and supporting documents are accurate, current, accessible, and compliant with organizational and regulatory requirements.

RESPONSIBILITIES

Own and administer the document management system that houses the documentation for all our organizational processes, including policies, procedures, standards, and supporting documentation Manage technical writers to ensure clear, accurate, and comprehensive documentation of processes and procedures Establish and enforce governance frameworks for content creation, review, approval, version control, and publication Manage content lifecycles, including drafting support, scheduled reviews, revisions, archiving, and retirement Ensure clear ownership, accountability, and approval workflows for all content Maintain metadata, taxonomy, and naming conventions to support searchability and usability Partner with shared service and operational teams to ensure content aligns with regulatory and internal requirements Monitor content accuracy and completeness; identify gaps and drive continuous improvement Ensure documentation is current and traceable Train content owners and users in all aspects of the document management system usage, including governance standards and best practices Manage system enhancements, upgrades, integrations, and user access controls Track metrics related to change requests, content usage, review cycles, and compliance Develop and utilize AI tools to enhance the efficiency of the document management system processes Analyze current processes and data to identify areas for improvement Develop and implement process improvement strategies Collaborate with stakeholders to gather input and feedback Monitor and evaluate the effectiveness of implemented changes Facilitate cross-department collaboration to enhance operational effectiveness and profitability Promote and assist problem-solving capabilities ensuring proper identification of root causes Prepare detailed reports and presentations for stakeholders

QUALIFICATIONS

Bachelor’s degree in Information Management, Business Administration, Compliance, or related field (or equivalent experience) 2+ years of experience managing a document management system or policy governance platform Experience in managing people Strong understanding of policy and procedure development, document control, and information governance Proficient in Microsoft Word, Excel, PowerPoint, SharePoint Familiarity with regulatory, compliance, or quality management environments Excellent organizational skills and attention to detail Strong communication and stakeholder coordination abilities Strong leadership and management skills Strong analytical, problem-solving, and risk assessment skills Knowledge of process improvement methodologies such as Lean, Six Sigma, etc. Experience in process mapping Proficient in LucidChart and Mural Proficient in using AI tools to search and generate content, and improve efficiency in processes Ability to manage multiple projects and priorities simultaneously Knowledge of ISO 9001 Standard Ability to travel 30-50% McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status. #J-18808-Ljbffr McCarthy Holdings, Inc.