Operations Specialist - Work Orders

Work Order (O&M) Specialist - Solar Operations

Job Level: Specialist
Location: Orem, Utah
Shift: Full-Time
Department: Operations, Work Orders
Division: Blue Raven Solar
Compensation: $18-20/hr

Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options.
Role Overview

We are seeking a highly organized and proactive O&M Specialist to support the coordination, scheduling, and execution of solar Operations & Maintenance work orders. This role serves as a central operational hub between customers, field teams, subcontractors, and internal stakeholders to ensure efficient resolution of system issues and a high-quality customer experience from work order creation through completion.

This position emphasizes strong operational coordination, customer communication, and cross-functional collaboration within a fast-paced solar environment.

Key Responsibilities
Work Order Management

• Receive, create, schedule, and manage O&M work orders from initiation to completion.
• Ensure accurate data entry, documentation, and status tracking in internal systems.
• Monitor timelines, dependencies, and completion milestones.

Scheduling & Coordination

• Coordinate service appointments with customers, service technicians, field crews, and subcontractors.
• Optimize schedules to maximize crew efficiency and minimize downtime.
• Coordinate multiple parties, materials, and access requirements as needed.

Customer Communication

• Serve as the primary point of contact for customers throughout the O&M lifecycle.
• Provide clear, timely updates on scheduling, system status, and next steps.
• Handle escalations, reschedules, and service conflicts with professionalism and empathy.
• Support billing, payment collection, or service approvals when required.

Operational Support

• Maintain grasp of assigned work in process (WIP), ensuring equilibrium with customer service.
• Identify trends, recurring issues, or blockers impacting service delivery.
• Support internal teams with accurate reporting and real-time status updates.
• Assist with process improvements to enhance operational efficiency and customer satisfaction.

Collaboration & Reporting

• Work closely with operations leadership, internal teams, engineering, and subcontractors.
• Ensure alignment across departments to meet service-level expectations and operational goals.

Qualifications
Required

• Experience in project coordination, scheduling, or work order management (solar, construction, utilities, or field services preferred).
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with scheduling tools, CRM systems, and MS Office Suite or Google Workspace.

Preferred

• Knowledge of solar PV systems, field service operations, or O&M workflows
• Experience in a customer-facing service or operations role.
• Ability to interpret basic work scopes, service notes, or technical documentation.

Key Competencies

• Strong time management and problem-solving skills.
• High level of ownership, accountability, and follow-through.
• Customer-first mindset with the ability to balance service quality and operational efficiency.
• Calm and adaptable under shifting priorities and time-sensitive situations.