Technology Director

Overview The Technology Director leads the vision, strategy, and execution of Tipping Point’s technology ecosystem to maximize organizational efficiency and impact. This role is both strategic and tactical, overseeing the design, optimization, and responsible evolution of systems that power fundraising, grantmaking, operations, and communications across the organization. Combining hands‑on implementation with oversight of external consultants and a managed service provider (MSP), the Technology Director is responsible for Tipping Point’s highly customized Salesforce instance, website and digital platforms, knowledge management systems, cybersecurity, and core technology infrastructure. A systems‑level thinker and collaborative partner, the Technology Director proactively identifies opportunities to streamline processes, strengthen data integrity, and improve cross‑functional workflows. With the growing prevalence of artificial intelligence, this leader guides the thoughtful and responsible adoption of AI tools to enhance staff effectiveness and organizational performance. This role serves as Tipping Point’s internal technology champion and reports directly to the Chief Operating Officer, working closely with teams across the organization. Values We cultivate community because we know we are more powerful together. We hold ourselves accountable to achieving impact for and with the communities we serve. We relentlessly pursue equity because one’s background and identities should not predetermine one’s opportunities. Responsibilities Develop and implement a forward‑looking technology strategy aligned with Tipping Point’s mission, values, and strategic priorities. Continuously assess organizational needs and recommend scalable, efficient solutions. Identify and evaluate emerging technologies, including AI, to improve infrastructure, automate processes, and enhance impact. Lead cross‑functional technology projects from selection through implementation and adoption. Manage the relationship with Tipping Point’s managed service provider (MSP), including oversight of the technology roadmap, hardware lifecycle, equipment inventory, security protocols, and troubleshooting. Strategically engage and manage external consultants to supplement internal expertise. Oversee rollout of hardware and software upgrades, ensuring clear implementation plans, stakeholder engagement, and staff adoption. Optimize and steward a complex, highly customized Salesforce environment supporting fundraising, procurement, and grantee management. Serve as the organization’s in‑house Salesforce expert and primary strategic lead. Oversee day‑to‑day system operations and manage supporting consultants. Lead enhancements including custom reports and dashboards, workflow improvements, integrations, connectors, and third‑party applications. Monitor Salesforce updates and proactively manage system improvements and data integrity. Oversee system configuration, user roles, security permissions, and workflow rules. Serve as primary liaison with technology partners including Salesforce, TechSoup, Box, Klaviyo, Stripe, Classy, and other vendors. Partner with the MSP to maintain strong cybersecurity practices, risk mitigation strategies, and data protection standards. Website & Digital Systems Management Oversee ongoing maintenance, upgrades, and troubleshooting of Tipping Point’s website in partnership with external vendors. Ensure effective third‑party integrations (e.g., Salesforce, Stripe). Manage the technical aspects of email marketing platforms and system integrations. Support teams with troubleshooting and optimization of digital engagement tools. Provide data insights and reporting on website and digital performance in collaboration with vendors. Support, Training & Cross‑Functional Partnership Serve as a trusted partner to teams across the organization, providing responsive and solution‑oriented technical support and thought partnership. Lead staff training on new tools, system updates, and best practices; document processes and system changes. Collaborate with teams to strengthen data quality, reporting accuracy, and workflow efficiency. Partner with an external IT contractor to provide timely troubleshooting and support, directly resolving key issues and coordinating with contractors to ensure seamless day‑to‑day operations and consistent staff support. Qualifications In addition to our core values, Tipping Point staff exhibit four core competencies: flexibility, exceptional communication skills, ability to work well on a team, and the ability to continuously problem‑solve in the face of challenges. Additionally, the Technology Director must have: Deep knowledge of emerging technologies, enterprise systems, cybersecurity, data management, and AI tools, with the ability to advise leadership on strategic adoption and integration. Demonstrated technical proficiency with platforms and tools such as Salesforce Administration, Tableau, Python, Stata, Box, Klaviyo, and related business systems, including experience supporting integrations across multiple platforms and technologies. Proven ability to develop and execute forward‑looking technology strategies that align systems, infrastructure, data, and operations with organizational priorities and risk tolerance. Strong strategic and systems‑thinking skills, including the ability to anticipate trends, simplify complex challenges, and translate vision into actionable solutions. Experience leading complex technology initiatives, including stakeholder engagement, vendor management, change management, onboarding support, and business continuity planning. Strong understanding of the governance, training, and operational processes needed to successfully implement and sustain new technologies across teams. Highly collaborative leadership style with excellent communication, relationship‑building, and problem‑solving skills, including the ability to translate complex technical concepts into clear, actionable recommendations for technical and non‑technical audiences. Outstanding project management skills, including ability to coordinate cross‑functional workstreams and maintain alignment with organizational goals and stakeholder expectations. Salesforce Development and Administrator certifications preferred. Salary & Classification The annual salary for the Technology Director role is $170,000. This position meets the exemption requirements as defined by state and federal law. Exempt employees are paid on a salaried basis, and their salary is intended to constitute their entire regular compensation, regardless of the number of hours they work; therefore, exempt employees are not eligible for overtime pay. Work Model To support collaboration, staff are expected to be in the office Tuesday through Thursday. On Mondays and Fridays, staff may choose to work remotely or from the office, depending on their preference. The office remains open five days a week to encourage face‑to‑face collaboration and to provide a welcoming space for those who thrive working onsite. Equal Employment Opportunity We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Tipping Point will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. #J-18808-Ljbffr