Customer Experience Administrator

Job Description

Job Description

Job Title: Customer Experience Administrator

Location (city, state): Oak Brook, IL (Hybrid)

Industry: Financial Services / Fleet Management

Pay: $20–$26 per hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is partnering with a growing, team-focused organization that supports fleet and financial services clients nationwide. This company offers a collaborative environment, strong leadership, and opportunities for long-term career growth.

Job Description:

The Customer Experience Administrator supports the Account Management team with daily client interaction, administrative coordination, and reporting. This role plays a key part in ensuring customers receive timely, accurate, and high-quality service throughout the account lifecycle.

Key Responsibilities:

• Support Account Managers with daily administrative and operational tasks
• Communicate with customers and drivers via phone and email to answer questions and resolve issues
• Assist with onboarding new accounts and coordinating across internal departments
• Prepare and maintain reports, documentation, and data tracking in Excel and internal systems
• Help manage smaller client accounts and maintain strong customer relationships
• Assist with ongoing projects and process improvements as assigned

Qualifications:

• 1+ year of customer-facing or account support experience (non–call center)
• Associate degree required
• Proficiency in Microsoft Office with basic Excel skills
• Strong communication skills and confident phone presence
• Highly organized with the ability to multitask in a fast-paced environment
• Team-oriented with a proactive and professional approach

Perks:

• Hybrid schedule with a new office environment
• Supportive, collaborative, and energetic team culture
• Training and mentorship with career growth opportunities
• Frequent team events and strong work-life balance