Relationship Manager

Role Overview State Street Investment Management’s US Institutional Client Coverage Group is hiring a Relationship Manager, AVP (RM). In this role, the RM will deliver an exceptional client experience across the full lifecycle of their assigned institutional client relationships. Working as part of a highly collaborative client coverage team, the RM will help manage the day‑to‑day needs of assigned clients, with a focus on strengthening relationships, supporting retention, and identifying opportunities for growth. To be successful, the RM must develop a strong understanding of State Street Investment Management’s investment and operational capabilities, service offerings, culture, and vision to diagnose issues and solve problems effectively. The RM will build relationships across the Client Coverage Group, Client Business Office, Operations, Finance, Legal, Compliance, and other internal teams supporting the end‑to‑end client lifecycle. The RM will partner with colleagues on client engagement initiatives, complex client matters, and broader efforts to improve client experience. This role is part of the US Institutional Client Coverage Group, and reports to the Head of US Institutional Relationship Management. Key Responsibilities and Qualifications A minimum of 3-5 years of experience in an institutional client-facing role at an asset management firm Ownership of the client experience, focusing on business retention and increasing visibility with clients Comprehension of firm capabilities and services to deliver solutions supporting client goals Proficiency in navigating complex client relationships, including the support of client onboarding and change events ensuring a thorough understanding of client expectations. Partnership with business development teams on strategic client growth and sales initiatives Strong organizational, project planning and execution skills A clear understanding of, and the ability to effectively reinforce, accountability and ownership with internal stakeholders. The ability to lead, prioritize and execute multiple simultaneous priorities and initiatives. A demonstrated ability to form and cultivate positive relationships with both clients and internal partners. The ability to thrive in a highly regulated environment that demands full compliance with policies and procedures. Excellent verbal and written communication skills A positive, can‑do attitude that motivates and inspires others. Additional Requirements BS or BA required; MBA preferred Series 3, 7 and 63 required or must be obtained within 6 months after hire date Salary Range $80,000 - $140,000 annual. The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Benefits Employees are eligible to participate in State Street’s comprehensive benefits program, which includes a retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long‑term disability, and other optional additional coverages; paid time off including vacation, sick leave, short‑term disability, and family care responsibilities; access to an Employee Assistance Program; incentive compensation including eligibility for annual performance‑based awards (excluding certain sales roles subject to sales incentive plans); and eligibility for certain tax‑advantaged savings plans. Equal Opportunity Employer As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Job Application Disclosure It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Job ID R-792845 #J-18808-Ljbffr