Dining Room Manager

About Somssi:
Somssi is a restaurant in Greenwich Village, opened in June of 2026.

Developed in partnership with NA:EUN Hospitality, Somssi offers an approachable, neobistro-style menu of shareable plates, drawing from Asian and European ingredients, techniques, and immigrant nostalgia. The experience is complemented by a thoughtful beverage program, featuring a well-traveled wine list, sake, and playful “little beverages.”

Designed as a place of gathering, Somssi is warm, lively, and generous—where hospitality is rooted in genuine care, and both guests and team members feel a sense of belonging.

We’re looking for team members who are curious, committed to learning, and grounded in genuine hospitality—those who take pride in their craft and contribute to a collaborative, thoughtful team environment.

Job Description:

The Dining Room Manager at Somssi works closely with the GM and the Managing Partner to uphold the restaurant's standards of hospitality, service, and daily operations. This role is responsible for leading the front-of-house team through exceptional floor presence, thoughtful coaching, and genuine hospitality while ensuring every guest receives a warm, memorable experience.

The Dining Room Manager oversees daily service execution, guest relations, team development, and operational consistency. While the GM/Managing Partner oversees payroll, financial administration, inventory management, HR, and long-term operational planning, the Dining Room Manager provides operational leadership on the floor, supports the continued development of the front-of-house team, and ensures the dining room operates seamlessly each day.

This position reports directly to the Somssi Managing Partner and is a full-time, exempt salaried position.

Core Responsibilities

Service Leadership & Dining Room Operations

• Lead the dining room during service, setting the tone for hospitality, professionalism, and composure.
• Lead by example through active floor presence, including touching tables, assisting with food and beverage service, supporting the host stand, and anticipating operational needs throughout service.
• Serve as the primary liaison between the kitchen and front-of-house teams to ensure clear communication and seamless execution.
• Conduct daily pre-shift meetings in collaboration with the culinary and beverage teams, communicating menu updates, VIPs, service notes, and operational priorities.
• Maintain awareness of reservations, pacing, staffing levels, and overall service flow throughout each shift.
• Provide thoughtful coaching in real time, recognizing successes while addressing opportunities for improvement with professionalism and consistency.
• Foster a positive, accountable, and collaborative culture throughout the front-of-house team.

Hospitality & Guest Relations

• Champion Somssi's philosophy of genuine, thoughtful hospitality.
• Build meaningful relationships with repeat guests while maintaining detailed guest notes and preferences within Resy.
• Handle guest concerns with empathy, professionalism, and sound judgment, escalating to the Managing Partner when appropriate.
• Follow up with guests after service when necessary to ensure thoughtful recovery and continued relationships.
• Review guest feedback from Resy, Google, Yelp, and email, identifying trends and opportunities for continued improvement.
• Celebrate positive guest feedback with the team while coaching opportunities for continued growth.

Team Development & Training

• Lead onboarding and floor training for new front-of-house team members.
• Maintain and continuously improve Somssi's service manuals, training materials, tech sheets, and front-of-house operating procedures.
• Partner with the Managing Partner to ensure all training materials accurately reflect current menus, service expectations, and operational standards.
• Provide consistent daily coaching and mentorship to all front-of-house team members.
• Observe service and deliver constructive feedback that promotes confidence, accountability, and professional growth.
• Assist in evaluating trainee progress and recommending readiness for independent service.
• Lead ongoing education through menu refreshers, role-playing exercises, service discussions, and pre-shift training.

Operational Excellence

• Ensure opening and closing procedures are completed thoroughly and consistently.
• Maintain and update opening, closing, and side work checklists as operational needs evolve.
• Hold team members accountable for completing side work, maintaining cleanliness, and following service standards.
• Monitor dining room organization, maintenance, cleanliness, and readiness throughout each shift.
• Maintain a strong working knowledge of Toast POS and Resy OS, assisting with operational updates and reservation management as needed.

Administrative & Operational Support

• Support the Managing Partner with operational projects and day-to-day administrative needs as assigned.
• Help identify opportunities to improve systems, workflow, and the overall guest experience.
• Assist with menu updates and operational changes within Toast POS and internal documentation.
• Support special projects that contribute to Somssi's continued growth and operational excellence.

Keyholder Responsibilities

• Serve as a keyholder when scheduled, responsible for proper opening and closing procedures.
• Complete opening and closing walkthroughs to ensure the restaurant is clean, organized, and fully prepared for service.
• Ensure the restaurant is properly secured at the end of service, including verification that gas, hood systems, equipment, and appliances have been shut down appropriately.

Beverage Leadership (as needed)

• Support the Head Sommelier in maintaining Somssi's standards of wine and beverage hospitality.
• Assist with beverage education during pre-shift meetings and reinforce beverage knowledge through daily coaching.
• Ensure beverage service standards are consistently executed by the front-of-house team.
• Communicate guest feedback regarding the wine program to the Head Sommelier and Managing Partner.
• Assist with beverage service throughout the dining room as needed to ensure a seamless guest experience.

Additional Expectations

• Lead with humility, curiosity, and genuine hospitality.
• Foster a culture of accountability, professionalism, and continuous learning.
• Maintain composure during busy services while making thoughtful decisions under pressure.
• Support a collaborative partnership with the culinary and beverage teams.
• Obtain or maintain a valid New York City Food Protection Certificate within 30 days of employment.
• Additional responsibilities and projects may be assigned by the Managing Partner as the restaurant continues to grow.

Physical Requirements:

• Ability to lift 10- 20lbs if necessary
• Safely and effectively use all necessary tools and equipment
• Stand and walk for an entire shift, including moving safely through all areas of the restaurant

Benefits offered:

• Comprehensive Medical, Dental and Vision insurance
• Pre-Tax Commuter Benefits
• 401k
• Paid Time Off and Sick Pay 
• ATO Scholarship: a chance to win $1,500 to apply towards the cost of any educational endeavor
• Dining Discounts at other properties
• Family Meals
• On site Educational Classes

Somssi is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.