Customer Service Representative

Hall Mazda in Virginia Beach has a busy service deparment, and we are looking for a customer service specialist, familiar with dealership operations, to step in and help us elevate our service department customer experience. The schedule for this role will be 9AM to 5PM, Monday through Friday, and some Saturdays will be required. Position will pay $15.00/hour. Experience Everything MileOne has to Offer: Competitive compensation Training and mentoring Great opportunities for advancement Positive, success driven work environment MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Summary: The Customer Service Specialist will work closely with the Service Manager, service advisors, and the sales department as needed, to develop and execute processes that will allow us to elevate our customer experience. Essential Duties: Monitor daily and weekly CSI scores and manufacturer survey responses and report metrics to department managers Contact customers who left negative or neutral feedback or missed service visits. Listen with empathy, address complaints and work to turn negative experiences around Coordinate with Service Manager to offer practical resolutions or service adjustments Share customer feedback appropriately with department managers to prevent recurring issues Log all activity, customer interactions, outcomes, and follow-up actions in CRM daily, including updates to CDK as appropriate Deliver a customer experience that builds trust, loyalty, and repeat business Support overall dealership growth, retention, and customer satisfaction goals Demonstrate commitment to professional conduct, ethics, and compliance standards Qualifications: Automotive customer-facing experience preferred Strong communication and relationship-building skills Results-driven mindset with high accountability Professional presence, strong ethics, and customer-first attitude Proficiency in CRM/DMS systems and digital communication tools Ability to remain calm and effective in a fast-paced environment Strong work ethic and self-motivation Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Basic MS Office knowledge; computer software, internet proficiency and general mathematics skills MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment. MileOne Autogroup represents 67 franchises with 25 automotive brands and operates 54 service centers in Delaware, Maryland, Missouri, Pennsylvania, North Carolina and Virginia. Its portfolio includes the Hall, Heritage, Herb Gordon, Annapolis, MotorWorld and Plaza Motors divisions. We are the largest automotive sales and service network in the region with our corporate office located in Towson, Maryland. We believe taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne is dedicated to meeting the needs of our employees and then exceeding them by providing opportunities for career growth, outstanding benefits, competitive salaries and a culture designed to allow you to be your best. We are always seeking talented and motivated individuals who want to begin an exciting and rewarding career in a growing company. #J-18808-Ljbffr