Director, Customer Experience & Growth
George Patton Assoc Inc
Director of Customer Experience (CX) & Growth | eCommerce, Marketplace, Digital Commerce
Location: Hybrid Providence / Boston Area
Company: Displays2Go
Job Type: Full-Time
Lead Marketplace Growth, Revenue, and Customer Experience
Displays2Go is hiring a Director of Customer Experience (CX) & Growth to drive eCommerce growth, marketplace strategy, and revenue expansion across digital commerce channels.
This role is ideal for a leader with deep experience in Marketplace or eCommerce, a strong revenue ownership mindset, and the ability to translate customer insights into growth opportunities.
You will own high-impact initiatives across Amazon marketplace performance, digital commerce expansion, customer analytics (VOC), and end-to-end customer experience strategy.
Key Responsibilities
Marketplace & eCommerce Growth
- Own and scale Amazon marketplace and digital commerce channels
- Drive revenue growth, profitability, and multi-channel expansion
- Identify and launch new marketplace and eCommerce opportunities
- Partner cross-functionally to scale digital commerce capabilities
Growth, Revenue & Digital Strategy
- Lead growth strategy initiatives that drive incremental revenue
- Optimize conversion, customer lifetime value (CLV), and retention
- Build and scale new digital products, services, and revenue streams
Customer Experience (CX) & Insights
- Own the end-to-end customer experience strategy and journey optimization
- Lead customer analytics, Voice of Customer (VOC), and insights programs
- Translate data into actionable improvements and growth initiatives
- Improve NPS, CSAT, and customer engagement
Customer Service, Support & Enablement
- Improve customer service experience, policies, and support operations
- Build scalable self-service tools, education, and onboarding experiences
- Reduce friction while improving customer satisfaction and efficiency
Qualifications
- 8+ years in eCommerce, Marketplace, Digital Commerce, Customer Experience, or Growth
- Proven success owning marketplace revenue (Amazon preferred) or eCommerce channels
- Strong experience in customer analytics, VOC, and data-driven growth strategy
- Demonstrated ability to drive revenue, retention, and customer engagement
- Experience leading cross-functional teams across Ecommerce, Product, Marketing, and Operations
- Background in customer service, support, or experience optimization strongly preferred
Why Join Displays2Go?
- Own marketplace and eCommerce revenue growth
- Lead customer experience and digital commerce strategy
- Drive measurable business impact through insights and innovation
Compensation details: 140000-160000 Yearly Salary
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