Assistant Client Experience Manager

Description


Position at Cape Cod Veterinary Specialists


Assistant Client Experience Manager

Cape Cod Veterinary Specialists Buzzards Bay & Dennis, MA

Cape Cod Veterinary Specialists is seeking an experienced Assistant Client Experience Manager to join our client care leadership team. This full-time role supports our Client Care Team across both our Buzzards Bay and Dennis locations and plays an important part in creating a professional, compassionate, and organized experience for clients, referring veterinarians, patients, and team members.

About This Role

• As the Assistant Client Experience Manager, you will help oversee the daily operations of the Client Care Team in a busy specialty and emergency hospital environment. This role combines hands-on client service responsibilities with team support, scheduling, training, administrative duties, and performance management.
• You will work closely with client care associates to ensure consistent coverage, smooth communication, and a high standard of service throughout the hospital. The ideal candidate is organized, approachable, flexible, and comfortable leading in a fast-paced setting where priorities can shift quickly.
• CCVS supports patients and families through a wide range of experiences, from urgent and life-saving care to long-term treatment plans. This role requires professionalism, compassion, strong communication skills, and the ability to remain steady and supportive during both routine and challenging situations.

Qualifications

• Management or leadership experience required
• Veterinary experience strongly preferred
• High school diploma or equivalent required
• Strong communication, organization, and problem-solving skills
• Ability to support a team in a fast-paced, client-facing environment
• Flexibility to assist with shift coverage as needed
• Ability to work at both the Buzzards Bay and Dennis locations

Responsibilities

• Support the daily operations of the Client Care Team
• Assist with routine client care duties, including checking patients in and out, taking payments, issuing refunds, answering phones, and directing calls appropriately
• Help ensure medical records are complete and accurate
• Create and maintain schedules to support appropriate team coverage
• Review and approve PTO requests
• Train team members on client care duties, workflows, and expectations
• Conduct performance reviews for assigned direct reports
• Reconcile daily transactions and bank deposits
• Promote and follow hospital policies, procedures, and protocols
• Complete Accounts Receivable tasks as part of the broader A/R team
• Monitor and respond to social media activity as appropriate
• Promote professional, respectful, and compassionate communication with clients, coworkers, and referring veterinarians

Salary, Schedule, and Benefits

• Pay Range: $26-$29 per hour
• Most new hires can expect an offer based on related experience, expertise, and alignment with comparable positions within the hospital, typically between the minimum and midpoint of the range.
• The schedule includes days, evenings, weekends, and a holiday rotation at both the Buzzards Bay and Dennis locations. The initial training schedule may differ.
• Benefits include, but are not limited to:
• Paid time off and holidays
• Medical, dental, vision, and life insurance
• 401(k)
• Uniform allowance
• Trupanion pet insurance with company-paid premiums for two team member pets
• On-site Veterinary Social Worker available to employees
• Company-sponsored Employee Assistance Program

About Cape Cod Veterinary Specialists

Cape Cod Veterinary Specialists is a growing specialty and emergency-critical care hospital with locations in Buzzards Bay and Dennis, MA. As the only emergency and specialty referral hospital serving Cape Cod and the Islands, CCVS provides advanced care to pets and the people who love them.


We are proud to have earned accreditation from the American Animal Hospital Association (AAHA) for our Emergency, Internal Medicine, and Surgery departments.

With more than 20 specialists across nine specialties and an active physical expansion underway, our team is committed to high-quality medicine, collaboration, and compassionate care. We are proud to offer a workplace where learning, growth, teamwork, and professional development are encouraged.