Product Lead

Lead Product Sales Location: Ludlow, VT, US Company: Okemo Mountain Resort Job Summary: Service is the foundation of everything we stand for at Vail Resorts, and our Product Sales Team Leaders are no exception to creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare, and more, our friendly agents shine as the key to epic adventures for our guests. Job Specifications Starting Wage: $21.50/hr - $26.88/hr Employment Type: Winter Seasonal 2026/2027 Shift Type: Full Time and Part Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes Job Responsibilities Maintain up-to-date knowledge on resort products, policies, and operations, coordinating with other departments as necessary Lead daily operations of product sales such as opening and closing procedures, scheduling, and sale supervision Assist with hiring, support, and training of product sales team members in daily operations Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary Receive and assess guest questions, comments and complaints providing timely resolutions Monitor and maintain sales facilities, equipment, and inventory Other duties as assigned Job Requirements High School Diploma or GED Equivalent 2+ years’ experience in customer service or ticket sales required Flexibility to work both inside and outside with exposure to the elements Must be able to communicate fluently in English Ability to work a flexible schedule including nights, holidays, and weekends Ability to stand or sit for extended periods of time Ability to lift up to 25 lbs Employee Benefits Free passes for employees, employee discounted lift tickets for friends and family and free ski lessons More employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 515848 Reference Date: 07/14/2026 Job Code Function: Product Sales & Services #J-18808-Ljbffr