Inside Sales Representative
Full-time
Flipside Products Inc
Job Description
Job Description
Geyer Educational Products
4685 Osborne BLVD, Blue Ash, OH 45242
Inside Sales Representative
Position Summary
Geyer Instructional Products is seeking a personable, organized, and customer-focused Inside Sales Representative to support educators, schools, and organizations nationwide. Customer service is our number one priority at Geyer, and this role is central to delivering a positive, knowledgeable, and human experience at every customer touchpoint.
Because Geyer exclusively sells educational products - including math, science, STEM, and general classroom supplies - this role requires a background in education and a genuine passion for supporting teaching and learning.
Key Responsibilities
Customer Service & Communication
- Serve as a primary point of contact for customers via phone, email, and live website chat
- Enjoy and excel at phone-based conversations with educators and purchasing teams
- Write clear, professional, and helpful emails that reflect Geyer’s customer-first culture
- Handle customer questions and issues with empathy, urgency, and care
Quotes, Orders & Follow-Up
- Process incoming quotes accurately and efficiently
- Proactively follow up on open quotes to support conversion into sales orders
- Guide customers through product selection, pricing, availability, and ordering
Tax Exempt & Documentation
- Review and process tax-exempt certificates accurately and in a timely manner
- Follow up with customers to ensure they have the information and support needed to complete their orders
- Assist customers with documentation questions to ensure a smooth purchasing experience
Bids & Institutional Sales
- Search for, respond to, and complete bids for schools, districts, and organizations
- Coordinate with internal teams and vendors to meet bid requirements and deadlines
Vendor Coordination & Special Pricing
- Work with vendors to request special quotes, confirm lead times, and secure special pricing
- Clearly communicate pricing, lead times, and availability to customers
Regional & Specialized Support
- Work exclusively with Hawaii and Alaska customers on shipping quotes and logistics
- Provide accurate freight estimates tailored to regional shipping requirements
Relationship Building & Account Support
- Proactively connect with larger customers to check in and support ongoing or upcoming needs
- Identify opportunities to upsell and cross-sell complementary educational products that add value
Reviews & Customer Advocacy
- Follow up with customers who have had positive experiences and encourage 5-star Google reviews
- Act as a trusted resource and brand ambassador for Geyer Instructional Products
Flexibility & Growth
- Adapt to changing responsibilities and priorities throughout the year as the role evolves
- Take on new tasks, processes, or focus areas as the company and customer needs grow
- Contribute ideas and feedback to improve customer experience, efficiency, and sales processes
Required Qualifications & Skills
- Background in education (teaching, educational support, curriculum, school operations, or related fields)
- Passion for educational products, including math, science, STEM, and classroom supplies
- Comfortable and confident speaking with customers over the phone
- Strong written communication skills with the ability to write professional, customer-friendly emails
- Highly organized and detail-oriented with strong follow-up skills
- Ability to manage multiple priorities while maintaining accuracy and responsiveness
- Adaptable mindset and willingness to grow with an evolving role
- Service-driven, consultative approach to sales
Preferred Qualifications
- Experience in inside sales, customer service, or B2C/B2B sales
- Familiarity with school purchasing processes, tax-exempt orders, or bids
- Experience using CRM, ERP, or e-commerce platforms
Why Geyer Instructional Products
- Customer service is our #1 priority and embedded in how we operate
- Mission-driven company supporting educators and learning environments
- Collaborative, team-oriented workplace with opportunities for growth
- Meaningful impact on classrooms, schools, and students nationwide
Vacancy posted a month ago
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