Student Finanacial Services Office Assistant

Student Financial Services Office AssistantThe Student Financial Services Office Assistant provides exceptional customer service to students, families, faculty, and staff by supporting the daily operations of the Student Financial Services Office. This position assists with both financial aid and student accounts functions through frontline customer service, document management, administrative support, and special projects while maintaining confidentiality and accuracy.Essential Duties - The Student Financial Services Office Assistant is responsible for: Providing excellent customer service in person, over the phone, and through email Assisting students and families with general Student Financial Services questions and direct them to appropriate staff when necessary Assisting students with completing financial aid applications and forms Answering phones and respond to routine inquiries Scanning, imaging, indexing, and electronically filing documents into student records Verifying student information for accuracy while maintaining confidentiality Assisting with document processing and administrative projects Supporting front counter operations and daily office functions Assisting with payment processing and other cashiering support as assigned Assisting with distribution of student refunds, checks, or other office materials following established procedures Assisting with data entry, report preparation, and other clerical tasks Maintaining an organized workspace and assist with filing and records management Learning and following University, federal, and departmental policies and procedures Performing other duties as assignedRequired Qualifications - MoWest Student Degree Seeking At least an overall 2.0 GPA Enrolled at least part-timePreferred Qualifications - Previous customer service experience Experience working in an office environment Basic knowledge of Microsoft Office (Word, Excel, Gmail)Knowledge, Skills, and Abilities - Excellent customer service and interpersonal skills Strong verbal and written communication skills Ability to maintain confidentiality of student information Strong attention to detail and organizational skills Ability to prioritize multiple tasks in a fast-paced environment Self-motivated and able to work independently while collaborating effectively with others Willingness to learn new software systems and office procedures Dependable with strong attendance and punctuality Ability to work a consistent weekly schedulePhysical Demands - Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.Location where duties are to be performed - Eder Hall 103 Federal Work Study - Not Required Hours of Work - 20 hours per week Schedule is variable based on class schedule Please contact Student Financial Services with any questions about the schedulePosting Detail Information Posting Number - ST298P Number of Vacancies - 2 Open Date - 08/12/2026 Priority Deadline - 10/30/2026 Open Until Filled - YesSpecial Instructions Summary - All students are encouraged to apply for Federal Work Study. You must complete the Free Application for Federal Student Aid (FAFSA) and submit all requested documentation (if applicable) for your eligibility to be determined. This position can hire a student who does or does not qualify for Federal Work Study eligibility. For more information on Federal Work Study eligibility, contact Student Financial Services. (Eder Hall 103; View phone number on click.appcast.io; website)Supplemental QuestionsRequired fields are indicated with an asterisk (*).* Are you degree-seeking? YesNo* Are you a current MoWest student? YesNo* Do you have at least an overall 2.0 GPA? YesNo* Are you enrolled at least part-time? YesNo* Are you eligible for Federal Work Study? YesNo* What hours are you available to work - Mon - Friday (Open Ended Question)Documents Needed To ApplyRequired DocumentsResumeCourse Schedule Optional Documents Cover LetterProfessional References (3-5 with contact information) Missouri Western State University