Floor Manager

Job Description:

The Floor Manager at KYU is responsible for managing the day-to-day operations of the dining area, ensuring exceptional service, and maintaining high standards of food quality. The Floor Manager oversees and supports the waitstaff, handles guest interactions, and ensures a smooth dining experience. This role requires a proactive approach to guest satisfaction and team development. The Floor Manager reports directly to the General Manager.

Responsibilities:

• Ensure adherence to high standards of food, beverage, and service quality with a sense of urgency, professionalism, and friendliness.
• Create a welcoming atmosphere, providing attentive, detail-oriented, friendly, and courteous service.
• Proactively engage with guests to build loyalty and establish recognition.
• Handle guest requests and feedback gracefully and positively.
• Address guest complaints professionally and effectively.
• Have a strong understanding of the local market and surrounding establishments.
• Conduct regular evaluations of service quality through audits and guest/employee feedback.
• Maintain the highest level of safety, security, sanitation, and cleanliness in the dining area.
• Proficiency in using basic computer applications and POS systems.
• Assist in recruiting, training, and developing a team focused on guest satisfaction.
• Ensure accountability within the team.
• Foster good relationships with vendors to maintain quality and consistency.
• Instill a culture of excellence and inspire confidence among the restaurant staff, demonstrating strong leadership skills.
• Make sound decisions in urgent situations to protect the restaurant and the company.
• Assist in conducting quarterly evaluations for waitstaff.
• Follow company guidelines for effective labor management.
• Achieve financial goals specific to the dining area.
• Maintain control over cash, credit, and other receipts by following company cash handling and reconciliation procedures.
• Perform weekly inventory counts, monitor costs, and manage maintenance.

Qualifications:

• Minimum of 3 years of experience in high-volume restaurant management or supervisory roles.
• Demonstrated understanding of front-of-house operations and financials.
• Ability to manage shifts, make daily decisions, create schedules, and plan efficiently.
• Dedication to creating memorable dining experiences by exceeding guest expectations.
• Knowledge of flavors, aromas, and characteristics of food ingredients.
• Commitment to maintaining product quality and restaurant cleanliness.
• Ability to perform effectively in a high-volume environment with calmness and efficiency.
• Proficiency in using POS systems and online reservation systems.
• Experience coaching, leading, and developing a restaurant team.
• Drive for continuous improvement.

Benefits/Perks:

We offer a competitive salary, comprehensive medical/dental/vision insurance, a team member referral program, generous dining benefits, and progressive paid time off. We provide numerous opportunities for growth and development for individuals who demonstrate long-term commitment to their role.

Benefits include:

• 100% Medical Insurance Coverage (Aetna)
• Dental and Vision Insurance Options
• Paid Time Off
• Bonus Structure
• Potential Travel Opportunities
• Employee Dining Discounts