Workshop Performance & Reporting Analyst

Workshop Performance & Reporting Analyst Overview ZEEKR Intelligent Technology U.S., LLC is the wholly owned subsidiary of ZEEKR, a global electric vehicle company listed on the NYSE (ZK). ZEEKR pursues to co-create the highest enjoyment for the travel experience of its users. As a global company, ZEEKR employs over 10,000 staff across China, Europe, North America, and beyond. STAY ZERO, STAY COOL. Responsibilities Develop, implement, and monitor Key Performance Indicators (KPIs) for service and repair workshops. Analyze operational and financial data to identify trends, issues, and opportunities for improvement. Work closely with workshop management to optimize workflows and enhance repair and service efficiencies. Prepare detailed reports on KPI outcomes and generate dashboards to show real-time data, historical trends, and present results to management. Ensure adherence to contractual requirements as well as company policies. Provide training and support to staff on KPI-related processes and best practices. General data gathering, cleansing, and interpretation as needed. Qualifications Bachelor's degree in Data Science, Statistics, Finance, Business Administration, Information Systems, or similar field. Advanced degree preferred. 5+ years of related working experience, ideally involving qualitative statistical analysis, data interpretation, data insights and analytics, or productivity reporting. Experience developing performance monitoring dashboard reports (samples may be requested). Familiarity with Service Excellence and/or Kaizen and Lean Manufacturing principles. Expert-level analytical skills with the ability to interpret complex data. In-depth experience with SQL, Tableau, Python, etc. Strong communication and interpersonal skills. Proficiency in English; knowledge of Chinese is a plus. Familiarity with the automotive Service and Repair industry, particularly in Aftersales service, is highly desirable. This position will be a Hybrid work arrangement, with preference for applicants based in Phoenix, AZ, Los Angeles, CA, or San Francisco, CA. Details Seniority level: Associate Employment type: Full-time Job function: Analyst Industries: Motor Vehicle Manufacturing #J-18808-Ljbffr Zeekr International