Client Success Engagement Manager

Role Overview Note: This position is not eligible for Immigration Sponsorship at this time. Locations: New Jersey and this role will require onsite presence at Fractal offices and/or client sites, based on the engagement. Responsibilities Own delivery and growth for Fortune 50 pharma accounts, driving $5MN+ in annual consulting and delivery revenue. Lead large, multi‑program AI and GenAI initiatives, including field force transformation, omnichannel analytics, next best action, content tagging, patient services, and field force copilot solutions. Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics. Ensure strong client outcomes and satisfaction, with a target NPS of 70+. Serve as the primary senior client contact, managing executive relationships, escalations, and complex stakeholder environments. Develop and execute account plans aligned to client priorities, including QBRs, MBRs, and joint business plans. Represent Fractal’s full portfolio across AI, engineering, design, behavioral science, and pharma analytics. Manage account economics, including utilization, margins, and delivery health. Drive proposals, client presentations, and commercial discussions in support of new and expanded work. Lead and influence cross‑functional teams through indirect management, providing direction, coaching, and oversight. Act as a long‑term strategic partner to clients and an active contributor to the growth of the HLS practice. Qualifications 10+ years of experience delivering and growing analytics and AI programs for Fortune 500 life sciences clients. 7+ years of consulting experience in healthcare and life sciences. 7+ years leading AI initiatives, including GenAI, for large enterprise clients. Strong understanding of cloud platforms (AWS, Azure, or GCP) and enterprise AI delivery. Proven commercial judgment with the ability to connect client challenges to business outcomes. Experience engaging senior executives (CIO, SVP, VP) in strategic discussions. Demonstrated ability to lead large, cross‑functional teams through influence. Comfortable operating in ambiguous, fast‑moving environments. Strong written and verbal communication skills. Hands‑on experience with proposals and executive‑level client presentations. Willingness to take ownership, learn from mistakes, and contribute beyond defined responsibilities. Pay The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range is: up to $185K. Benefits As a full‑time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time. You will be eligible for benefits on the first day of employment with the Company. In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms. The Company provides for 11 paid holidays and 12 weeks of parental leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation. Fractal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Fractal Analytics Inc