Hotel Front Desk Attendant

Holiday Inn Harrisburg East

Harrisburg, PA

Job Description
Job Description
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Bookkeeping: keep accurate records of all hotel guest account information
Field customer complaints when necessary
Qualifications:
1+ year of hotel industry experience or related job preferred
Working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school graduate, GED recipient, or equivalent
About Company
Welcome to our hotel in Middletown, PA, just 20 minutes from Hersheypark and minutes from Harrisburg International Airport! Conveniently located near the state capital of Harrisburg, we offer easy access to government offices and downtown attractions. Our hotel is the perfect base to explore Pennsylvania's best attractions. Enjoy thrilling rides at Hersheypark, exciting events at the Giant Center, and the Pennsylvania Farm Show Complex & Expo Center.

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Vacancy posted 27 days ago

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