Windows Server Administrator

Windows Performancce: Windows Server Administrator Night Shift Only (4:30PM to 1:30AM PST) Redmond, WA One In-person Interview with Immediate Effect. 4+ Years of Experience. Mandatory Points: - · Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware. Prerequisites o 4+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles. o Excellent Communication Skills ( MANDATORY) Soft Skills o Leadership - handle technically challenging and politically sensitive customer situations o Strong communications skills – Excellent spoken and written English communication. o Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence o The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable o Demonstrable troubleshooting skills o Cross-team collaboration Technical Skills Performance (PERF): o Core experience on Windows Performance o Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS o Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc) o Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers) o Good knowledge on User Mode & Kernel Mode in Windows Environment o Excellent knowledge of Registry keys in Windows Environment o Ability to troubleshoot No boot issues in production Environment o Excellent knowledge in Analyzing & Configuring Memory Dumps o Good knowledge on Windows Operating System Architecture o Should be good in troubleshooting Windows issues via CMD o Good knowledge on Sys Internal Tools from troubleshooting standpoint o Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix) o Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform o Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools Job Description o Perform Troubleshooting on Windows Performance issues o Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware) o Perform multi-tasking and handle High Volume and Complex cases o Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers o Do self-learning on various Performance troubleshooting topics, publish white papers o Utilize Communication and technical skills to attain customer satisfaction o Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution o Work in Night shifts ( 6 PM login and 9 PM login )