Windows Systems Administrator

Windows Systems Administrator

In this Technical Support II function, an ideal candidate will have experience supporting a critical desktop environment, demonstrate the capability to communicate clearly with customers and engineering teams, have experience working with multiple stakeholders and delivering assigned projects on time.

Key Job Functions

• Provide Tier 1 and Tier 2 Desktop support on the Windows 10/O365 platform and Mac OS.
• Provide Tier 1 Market Data application support - Bloomberg, Refinativ Eikon, TradeWeb and Intex.
• Provide Tier 1 VoIP Phone and Teleconferencing Support, Cisco Call Manager and IPC Turrets, Cisco Spark Room Kit.
• Manage the deployment of technology assets to users and ensure controls are followed.
• Manage the lifecycle of technology assets and ensure security risks are mitigated promptly.
• Coordinate the testing and deployment of software upgrades and OS patches within the environment to mitigate risk.
• Serve as a technical POC for end-users and guide them through their technology issues.
• Mentor other team members to ensure they have the skills they need to be successful.
• Produce and maintain documentation related to current and new processes and procedures.
• Utilize the ServiceNow ticketing system to log and track work and create reports.
• Work in an on-call rotation for after-hours/weekend support.

Education

Bachelors' Degree or equivalent work experience required.

Minimum Experience

2-4 years in Technology. Prior financial industry experience preferred.

Specialized Knowledge and Skills

Must have working experience administrating Windows 10 desktops and laptops.

Must have excellent customer service skills and be able to communicate and deliver in a high touch/demanding environment.

Must demonstrate excellent troubleshooting and problem-solving skills.

Must be able to work independently on multiple concurrent tasks in a highly dynamic environment and demonstrate experience collaborating within a cross functional team.

Must have knowledge or be able to quickly learn how to manage/support: Microsoft Office365, TEAMS, Mobile Apps.

Must be proficient with IPv4 networking, troubleshooting network connectivity issues and general concepts such as routing, load balancing, proxies and VPN.

Nice to have experience working with VoIP solutions.

Nice to be familiar with IPC Turrets.

Nice to be familiar with SCCM for workstation management, direct packaging or image creation experience is a plus.

Should be familiar with ServiceNow Incident Management and the ITIL process.

Nice to be familiar with Bloomberg Terminals, Market Data Applications (Refinativ Eikon, TradeWeb, Intex) Cisco WebEx technology and numerous security applications.

Looking for a consultant who are from Financials/Mortgage/Banking Background.