Customer Service Representative
Express Employment Professionals Defunct
Job Full Description Customer Service Representative Profile Position Summary:
We are seeking a highly motivated, detail-oriented Customer Service Representative who can deliver exceptional service, build long-term customer relationships, and support sales growth through proactive outreach. This role includes supporting existing customers and conducting light outreach to new potential clients such as follow-ups after quotes or checking in with lapsed accounts. The ideal candidate has a positive attitude, loves puzzles, and enjoys both helping people and being part of a driven, supportive team.
Key Responsibilities:
3094
965 University Parkway
Suite 103
Sarasota, FL 34234
We are seeking a highly motivated, detail-oriented Customer Service Representative who can deliver exceptional service, build long-term customer relationships, and support sales growth through proactive outreach. This role includes supporting existing customers and conducting light outreach to new potential clients such as follow-ups after quotes or checking in with lapsed accounts. The ideal candidate has a positive attitude, loves puzzles, and enjoys both helping people and being part of a driven, supportive team.
Key Responsibilities:
- Handle incoming customer communication via phone and email with speed, professionalism, and clarity
- Manage quotes, orders, and follow-ups using internal systems
- Ensure customer satisfaction throughout the ordering process
- Collaborate with internal departments (Sales, Inventory, Production) to meet customer needs
- Conduct outreach to existing customers to strengthen relationships and identify new opportunities
- Follow up with potential customers to move inquiries forward and keep quotes from falling through the cracks
- Track and record all interactions accurately and efficiently
- Contribute ideas to continuously improve service and internal processes
- Strong communication skills - written and verbal
- Comfortable with computers and tech - Microsoft apps: Outlook, Excel, Word, Teams
- Organized and detail-oriented - nothing slips through the cracks
- Proactive and curious - asks smart questions, seeks better ways to serve
- Excellent phone presence - confident, warm, and clear
- Relationship-builder - connects easily with people and earns trust
- Independent and responsible - self-disciplined and reliable
- Goal-oriented and focused - works with purpose and drive
- Positive and upbeat - customers and colleagues feel your energy
- Creative problem-solver - loves puzzles and figuring things out
- Experience in B2B customer service or inside sales
- Familiarity with signage or manufacturing industries
- Comfortable navigating CRM or order processing platforms
3094
965 University Parkway
Suite 103
Sarasota, FL 34234
Vacancy posted 2 days ago
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