Quality Support Specialist (QSS) - Tulsa, OK

Join Our Team as a Quality Support Specialist (QSS)!About CES:Customer Engineering Services, LLC (CES) is a provider of Technical Services, specializing in product installation, preventative maintenance, on-site repairs, and helpdesk support for clients with inventory throughout the U.S. We currently have an exciting career opportunity for Quality Support Specialist.As a Quality Support Specialist, you will play a vital role in assisting Walmart Associates and Management with directives from the Walmart Home Office and Fujifilm management. Your goal will be to ensure their customers' photo commitments are met with superior quality. You’ll promote quality awareness, provide training, and support operational excellence while fostering strong relationships within your assigned region.Key Responsibilities:Quality & Training Support:Promote quality awareness with Walmart Management and Associates through operational and maintenance training of photo equipment and operationsConduct store visits to provide training, certification, and ongoing supportData Analysis & Improvement:Review year-over-year sales trends, compare them to national averages, and identify areas for improvementWork cross-functionally to improve program efficiencies and effectivenessRelationship Management:Build and maintain relationships within the assigned region by consistently engaging Market Managers using structured and approved methodsProvide updates, reports, and assistance to drive business goalsTechnical Support:Troubleshoot and diagnose photo equipment hardware and software issues, recommending appropriate corrective actions or servicesRepair escalated service issues effectively and efficientlyLeadership & Collaboration:Promote cross-team communication and foster a team-oriented environment at all levels of CESIntervene in conflicts to improve communication, diffuse tension, and resolve problemsAdministrative & Safety Compliance:Meet all administrative deadlines and follow proper safety procedures at all timesPerform other related duties as assignedQualifications:High School Diploma or GED required; 3–5 years of equivalent work experience in field serviceProficient with Google Business Services (Google Mail, Drive, Docs, Sheets) and Microsoft Office (Word, Excel)Strong leadership and teamwork abilitiesExcellent communication skills (verbal and written)Effective time management and organizational skillsExperience managing client needs and working in high-pressure environmentsSelf-motivated with the ability to follow directions and work independentlyKnowledge transfer skills and experience mentoring or training less experienced techniciansWorking Conditions:Primarily works in customer locations across a large geographical territoryHome office work for reviewing reports and planning territory visitsAbility to work evenings and weekends as neededPhysical Requirements:Frequent standing, walking, stooping, kneeling, crouching, or crawlingOccasionally required to sit and climb or balanceMust lift and move equipment weighing up to 50 lbsUse of ladders and limited workspace scenarios may be requiredExtensive driving to client locations; visual acuity required for operating motor vehiclesBenefits and Perks:Competitive SalaryCompany-Paid Vehicle ProvidedComprehensive Insurance Offerings: Health, Dental, and Vision401(k) Matching ProgramCompany-Provided Tool Kit, Cell Phone, and LaptopCompany Credit CardPaid Short-Term/Long-Term DisabilityPaid Life Insurance PolicyPaid Time Off (PTO)Customer Engineering Services is an Equal Opportunity Employer.CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.Apply today to join our team! #J-18808-Ljbffr Customer Engineering Services