IT Support Specialist I

This position is fully on-site based out of our Headquarters in Tulsa, OK Job Description Provides Tier 1 technology support for a domain environment via phone, email, remote access software, and walk-ins. Gathers information for unresolved issues and escalates them to specialized groups. Job Duties Act as primary customer contact for incoming technical issues Gather required information and log into ticketing system Implement known solutions from Helpdesk Support Center Processes common workflows Escalate incidents beyond tier 1 support Qualifications Education: A+ Certification Preferred Experience: 1+ years of relevant experience Familiarity with Autodesk products is a plus Required Skills: Technology Savvy, Keyboarding, Troubleshooting, Customer Service Recommended Skills: Microsoft Office Proficiency, Naturally Organized #J-18808-Ljbffr