Desktop Support Technician II

Job title - Desktop Support Technician II Location - Tech will need to be onsite 3 days in Tulsa, OK 74128 and 2 days in Okmulgee, OK 74447 (Will also need to be on-site in Stillwater and Vinita as needed) Duration - 3 Months (Temp to hire) Shift - Normal Business Hours + Occasional OT Description: At Client, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and growth opportunities. Duties and Responsibilities: Provide hardware break-fix services following documented processes and procedures to include hot swap, imaging, and replacement of FRUs (Field Replaceable Units) as applicable Provide deskside hardware and software support Update the asset management system of record where applicable Perform physical IMACD (Installs, Moves, Add, Changes, and Deletions) Perform hardware refresh of aging hardware with the new device based on the end user profile Support Lenovo and Dell laptops and desktops, standard client (AC) image with Microsoft Office, SAP, legacy applications all on a virtualized environment using Citrix Support Client Hand-held Scanners, Android Tablets, Symbol HHT / printers, Lexmark, and Ricoh printers Skills and Qualifications: Technical knowledge and troubleshooting skills include core business systems, applications, hardware and software, printers, and networks Experience working with incident management tools and software packages Knowledge and experience working with Windows 10 / 11 Problem solving and analytical skills to understand the technical implications of business decisions and requests Excellent customer service skills with well-developed interpersonal skills, including diplomacy, tact, and discretion Must demonstrate active listening skills that can collect accurate and detailed information Capability to learn and support new applications Ability to defuse tense situations and focus on the issue at hand Verbal communication that is polished, professional, and easy to understand over the phone when needed Written communication is clear and concise, and includes proper grammar, spelling, and punctuation Must possess an engaging communication style that includes a friendly and helpful tone both verbally and in email Must have excellent customer service skills and end-user support experience Ability to translate technical language into user-friendly information Team player with strong work ethics, standards, initiative, attention to detail, and quality orientation Adept at working in a fast paced, changing environment while serving the needs of multiple stakeholders Notes: Is this position remote or in person? In Person/On Site What will the primary day-to-day responsibilities entail for this person? Please see Job Description above What are the TOP 2 required skills that candidates must have? Problem solving/analytical skills and excellent customer service How many overall years of experience should this person have? 3+ Years Do they need any specific certifications or education? No If contract to hire what is the conversion rate? $22-$26 per hour How many miles per day will the contractor be driving? If necessary, could be 100 (round-trip) What radius range should candidates be located from the job location? Within 20 miles How soon will the candidate review and interviews start? Immediately #J-18808-Ljbffr