Journeyman IT Support Analyst - Incident & ITSM Pro

CACi

CACI is hiring a Journeyman Technical Support Analyst in Ashburn, VA, to support the GMOS contract for the Department of State. You will coordinate cross-team incident handling, drive root-cause analysis, and enhance self-service capabilities. The role prioritizes SLA-driven resolution and knowledge-base development to improve service quality. The position requires a Bachelor’s degree with 4+ years of related experience and an active Secret Clearance. Local travel up to 10% may be required. #J-18808-Ljbffr

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Vacancy posted 3 hours ago

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