Director, Systems

Job Description

Job Description

Company Overview

Asset Living is a third-party management firm with a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.  

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed. We empower each other to lead by example, collaborate, and evolve – inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.   

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.  

Director of Systems

The Director of Systems leads the strategy, delivery, and continuous improvement of enterprise systems that support our operations. This role oversees system support, platform optimization, and property management system (PMS) initiatives while building a high-performing, cross-trained team. The Director partners closely with Operations and executive leadership to ensure systems are scalable, reliable, and aligned with business goals.

Essential Duties & Responsibilities

• Lead the strategy, execution, and continuous improvement of enterprise systems supporting company operations.
• Build, develop, and retain a high-performing systems team through coaching, clear expectations, and accountability.
• Oversee system support operations, ensuring consistent delivery of Tier 3 support and adherence to service-level expectations.
• Direct system implementations, migrations, upgrades, and integrations across multiple property management platforms.
• Establish and monitor KPIs related to system performance, support quality, and team effectiveness.
• Partner closely with Operations, Finance, and other business leaders to align systems capabilities with operational needs.
• Proactively communicate system roadmaps, risks, timelines, and impacts to stakeholders at all levels of the organization.
• Anticipate and mitigate risks related to system changes, scalability, and support capacity.
• Identify process inefficiencies and lead initiatives to improve reliability, scalability, and user experience.
• Drive cross-training initiatives to eliminate single points of failure and strengthen team resilience.
• Lead change management efforts related to system enhancements and new technology adoption.
• Ensure accurate documentation, knowledge sharing, and standardization of system processes.
• Make timely, data-driven decisions and escalate issues appropriately to executive leadership.
• Foster a culture of collaboration, accountability, and continuous improvement within the team.

Education & Experience

• Bachelor's degree in Information Systems, Business, Computer Science, or a related field required
• 8+ years of progressive experience in systems, technology support, or enterprise software environments
• 5+ years of people leadership experience
• Hands-on experience with enterprise property management systems (Entrata, RealPage, Yardi)
• Proven success leading system implementations or large-scale migrations
• Experience partnering with Operations and senior leadership teams
• Travel Requirement: This position does not require travel.

Must reside in one of the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin, and Wyoming.

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This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.