Senior Product Manager, Payments

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry. We are seeking a Senior Product Manager, Payments to drive major product outcomes across the Payments & Financial Services portfolio at Commerce. This is an individual contributor role responsible for helping to set strategy and leading execution within our critical Core Payments and Financial Services portfolio. You will operate as a product “force multiplier,” aligning colleagues across Product, Engineering, Design, Sales, Solutions Engineering, and Partnerships to solve complex problems, define the domain direction of Payments, and deliver measurable customer and business impact. This role reports into the SVP of Payments. What You’ll Do: Own strategy & outcomes across Payments and Financial Services, ensuring that Commerce’s Core Payments offering evolves in-line with the rapid evolution and innovation within the sector Act as an internal subject matter expert for Commerce’s Core Payments capabilities, with technical fluency Lead ambiguous, cross-team initiatives across time zones where alignment is hard and tradeoffs are real Work collaboratively with colleagues in Engineering and Product to deliver impactful projects which enhance merchant experience, on-time and with a sense of urgency Define platform-level capabilities that support a variety of merchant payment use cases from SMB to large Enterprise, both B2B and B2C Product Strategy & Portfolio Leadership Drive strategy, roadmap, and measurable outcomes within the Core Payments domain Translate the payments vision into an actionable portfolio plan with clear sequencing, dependencies, and success metrics Develop strong point-of-view on market needs within Core Payments and where Commerce should develop in-house vs utilize partners Customer, Market & Competitive Leadership Build a deep and structured understanding of merchant payment and financial services requirements through research, merchant discussions and data Maintain an informed view of the latest developments in payments and adjacent financial services solution categories (for example: POS, subscriptions, orchestration, working capital, crypto/stablecoins, issuing) Represent customer needs and trade-offs succinctly to stakeholders in the form of business cases; ensure roadmap decisions are grounded in evidence Focused Execution Define the end-to-end customer experience across user interfaces, developer interfaces and agentic interfaces Work on cross-functional programs from discovery through launch and iteration, coordinating across multiple product and engineering teams Help define product requirements, success metrics, and go/no-go criteria that drive quality, performance, and scalability Demonstrate clear decision-making through structured tradeoffs (customer impact, platform complexity, time-to-value, and commercial upside) Business Impact, Monetization & GTM Enablement Own KPI outcomes for your areas (e.g. conversion, adoption, retention impact, revenue) Partner with Sales, Customer Success, Product Marketing and Solutions Engineering to ensure new capabilities meet merchant needs and are clearly differentiated Who You Are: 5–8+ years of product management experience, including ownership of complex platform or enterprise product areas, prior experience in payments and/or financial services is required Proven ability to lead cross-team initiatives that require alignment across Product, Engineering, Design, and GTM Exhibits intellectual curiosity to explore cutting edge innovations within payments and financial services An established track record of shipping products that drive measurable outcomes (e.g. conversion, retention, expansion, revenue, efficiency) Exceptional written and verbal communication skills; able to drive clarity with both commercial and technical teams Proficient at using AI tools in your professional role, including Claude and ChatGPT Comfortable working across time zones: this role will regularly work with key stakeholders and colleagues in Europe, the USA and Australia Strong analytical skills and comfort using data to prioritize and measure impact Demonstrated ability to operate effectively amid ambiguity and changing conditions Technical background or strong technical fluency (APIs, data models) Experience establishing product operating practices Able to travel occasionally (1-4x a year) as business needs require Work Where You Thrive This is a hybrid role. For candidates based in the Atlanta, GA or Austin, TX metro area, the position follows a hybrid work model with three days per week in the office, balancing focused individual work with meaningful in-person collaboration. #LI-HYBRID #LI-GC1 (Pay Transparency Range: $121,000 - $182,000.00) Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at Protect Yourself Against Hiring Scams: Our Corporate Disclaimer Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers. Be advised: Commerce does not offer jobs to individuals who do not go through our formal hiring process. Commerce will never: require payment of recruitment fees from candidates; request personally identifiable information through unsanctioned websites or applications; attempt to solicit money from you as part of the hiring process or as part of an employment offer; solicit money to complete visa requirements as part of a job offer. If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding. The Commerce story is one of global growth, incredible talent, and unstoppable passion in all we do. Despite our huge success so far, we’re still just getting started! Explore our history, mission and values. You’ll see we’re set on shaping the now - and the future - of ecommerce. Don’'t Miss Out! Like what you see but suffering from some serious FOMO? Join our Commerce Talent Community, and plug in to our latest news and career opportunities. We’re a group of clever, committed, curious people, unleashing talent in all we do. We believe in the power of togetherness, striving at the edge of what’s possible, impacting the lives of billions of people for the better. In all we do, We Do Extraordinary–and that’s no small feat! Our people are our power. It’s only through dedication, collaboration, and inspiration that we can Do Extraordinary. We’re natural problem-solvers, champions of empowering businesses, and hungry learners… but we also play nerf wars in the office, support each other, and hang out outside of work.