L&I Office Assistant 3

Salary : $41,004.00 - $54,504.00 Annually
Location : Thurston County - Tumwater, WA
Job Type: Various Job Types
Job Number: 2026-04476
Department: Dept. of Labor & Industries
Division: Insurance Services - Support Services
Opening Date: 05/29/2026
Closing Date: 6/5/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step


Description
Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please Note: This recruitment opportunity will be used to fill multiple positions.

Job Highlights

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers' compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

L&I's Support Services Program houses seven production units serving several programs throughout the agency. Our production units are responsible for processing a wide variety of information quickly and efficiently. The information processed by these teams is utilized by other agency employees for their work which directly supports our agency mission "To Keep Washington Safe and Working."

This announcement represents multiple opportunities. Work schedules will very between the hours of 6 a.m. - 5:00 p.m., Monday through Friday, and will be assigned. These positions require the selected individuals to work in-office, full-time, during the training period. The training period will be a minimum of 6 months and can go beyond a year depending on the individual's needs. Once training has been completed and adequate production performance has been met, if business need permits, this position may be considered for hybrid work.


Application review begins immediately. It is to your advantage to apply today!

What success will look like:

All Support Services Office Assistant 3 staff participate in an in-office training program revolved around the unit you are hired in.


You will:

• Work closely with a trainer designated to teach you the essential job duties.
• Complete training within the agreed timeframe.
• Successfully use tools and resources provided to you to research, identify and key in documentation for our customers through various L&I specific programs and processes.
• Meet production expectations and accuracy levels on a daily basis.

Duties
Depending on the unit you're assigned to, the following are highlights of those duties.

• Preform rapid data entry; process work injury and accident reports.
• Decipher handwriting and transcribe information submitted by injured workers and medical providers.
• Conduct research to establish/verify employer/employee relationship.
• Pre-scanning; preparing documents for scanning.
• Scanning; inputting information into a computer program and operating a high-speed document scanner.
• Indexing; use a variety of rules, procedures and research tools to enter appropriate information into a computer.
• Create new master data files when workers file initial claim. Update master data files for all existing workers.
• Utilize provided tools and resources to search and locate requested claim files.
• Respond respectfully and professionally to emails and phone calls from internal and external customers, if applicable.
• Depending on the business needs, daily tasks may vary to meet customer/business expectations.

Qualifications
Required:

• Individuals with a High School Diploma or equivalent.
• Ability to type 40 WPM at 98% accuracy
• Two years of computer skills/experience, clerical experience, or equivalent education.
• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired:

What we are looking for:

• Ability to always maintain the highest levels of confidentiality.
• Adaptability/Flexibility: Adapts easily to changing business needs, conditions, and work responsibilities. Adapts approach, goals and methods to achieve successful solutions and results in dynamic situations.
• Customer service; understanding internal and external customer needs and providing the highest level of service with the resources available.
• Experience using personal computers and MS Office Suite (i.e. MS Word, Excel and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment).
• Skilled in accurate use of 10-keypad.
• Time management: Setting and adhering to priorities; meeting productivity standards, deadlines and work schedules; pursuing efficiency and economy in the use of resources; being responsive and timely to emails, phone messages and mail; efficient, effective use of work time, equipment and resources.

Supplemental Information
Things You Need To Know

At L&I, your voice matters. L&I is a diverse state agency dedicated to the safety, health and security of Washington's 3.8 million workers. Watch this and learn more about why L&I is an employer of choice.

L&I provides a modern work environment and excellent benefits including paid leave, tuition reimbursement, Infants at Work Program and a generous retirement package for qualified employees at the end of their career. Click on the "Benefits" tab to learn more.

We value our employees and their work-life balance. We support a hybrid work model and offer flexible custom work schedules. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

For these positions, you are required to work in the office full-time during your training period. Upon completion of the training period, telework may be considered upon business needs and supervisor approval. The assigned duty station for this position is Tumwater, Washington.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A describing specific qualifications.
2. A current detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.
4. Copy of your on-line that meets the 40-wpm qualification with 98% accuracy. To see a typing assessment that meets the requirements visit Select and take the 5-minute assessment. Take a screen shot of your result, save, and attach during the online application process. Please do not send a link.

Your application may be considered incomplete without this assessment. If selected for interview, your typing accuracy and speed may be reassessed and confirmed.

Note: Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Skills assessments will take place at our office in Tumwater, WA.

Please do not attach or place any medical information within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice:

Prior to a placement in this position, a background check, including criminal history records will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.


Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented bytheWashington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
• Applicants selected to move forward in the hiring process will be contacted by email to schedule a skills assessment. Assessments are conducted in-person.

Did You Know?

Washington is to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I's


Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency's greatest source of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call View phone number on click.appcast.io. TTY users should first call 711 to access the Washington Relay Service.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact the
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.


Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.


Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.


Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in (1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with (1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in , an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.


Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing

Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026
01


How did you learn of this employment opportunity?

• WorkSource Center or Website (WorkSourceWA.com)
• L&I Talent Management Consultant
• L&I Employee
• Professional/Personal Network
• Monster
• College/University Website/Career Fair
• LinkedIn
• Facebook
• Verg
• Craigslist
• Indeed
• Twitter
• Job Fair (Military)
• Career Fair
• EHS Careers
• American Industrial Hygiene Association (AIHA)
• Radio Advertisement
• Newspaper/Magazine
• L&I Website
• Other

02


If you indicated "Other" please specify where you heard about this position.
03


Will you now or in the future require sponsorship for an immigration-related employment benefit?

• Yes
• No

04


PLEASE READ THE BELOW AND TYPE YOUR INITIALS IN RESPONSE TO ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE STATEMENTS.
• I will NOT attach or place any medical information within the application, resume, or cover letter. If I do, I understand that it will be rejected and I may be provided an opportunity to apply again without including my confidential health information, while the posting is still open and applications are being accepted.
• I will not share my medical information with hiring managers or interview panels.


05


To be considered for this opportunity we require you to attach a resume, cover letter, and typing test. Have you attached all three (3) documents?

• Yes
• No

06


Please describe your professional, personal, or transferable clerical experience (to include: scanning, printing, answering phones, inventory management, etc.). If you do not have this type of experience, please type N/A.
07


Please describe your professional, personal, or transferable computer experience (to include: using the internet, Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook, email applications, POS systems, etc.). If you do not have this type of experience, please type N/A.
08


These positions require the selected individuals to work in-office full-time during the training period. The training period will be a minimum of 6 months and can go beyond a year depending on the individual's needs. Once training has been completed and adequate production performance has been met, if business need permit, this position may be considered for hybrid work. Do you understand this expectation?

• Yes
• No

Required Question