Intake Coordinator

Intake Coordinator

The mission of First Call Hospice, a locally owned agency founded in 1993, is to provide individualized quality hospice care to meet the unique needs of patients with a limited life expectancy. The primary goal of First Call Hospice is to enhance the quality of life when the quantity of life is limited.

First Call Hospice is growing and looking for experienced, compassionate Intake Coordinator to join our team!

Pay: $25.00 - $30.00 per hour

Job Type: Fulltime

Hours: 10:30 a.m. - 7:00 p.m.

Job Description

The Intake Coordinator is responsible for managing the patient intake process and scheduling, including communicating directly with patients and families, data entry, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, participating in a daily intake stand up meeting, monitoring portals and managing the insurance verification and authorization processes.

Duties & Responsibilities

• Monitors partner portals for incoming referrals.
• Carries out daily patient referral and intake operations including implementation and execution of intake best practices.
• Ensures compliance with all state, federal, and Joint Commission referral/intake regulatory requirements.
• Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
• Establishes and maintains positive working relationships with current and potential referral sources.
• Ensures seamless transition of patients to hospice care by providing direct oversight of patient education and preparation for hospice care, plan of care initiation, and coordination of care with multiple service providers.
• Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
• Assists the Executive Director/Administrator in the preparation of an annual budget for the intake department and monitors allocation of resources according to budgetary limitations.
• Cross trains to provide scheduling.
• Maintains comprehensive working knowledge of Hospice contractual relationships and ensures that patients are admitted according to contract provisions.
• Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by First Call Hospice

Requirements

• The Intake Coordinator must have healthcare experience, preferably in referrals/intake in a home health or hospice environment.
• Demonstrates good communication, negotiation, and public relations skills.
• Demonstrates autonomy, assertiveness, flexibility and cooperation in performing job responsibilities.