Compliance Agent (PT) - Norwalk

The Parking Compliance Agent plays a key role in maintaining safe, orderly, and well-managed parking operations. This position ensures vehicles follow posted rules, provides clear and courteous customer support, and documents activity accurately while working independently in the field. The Parking Compliance Agent upholds Premium Parking's commitment to creating great places to park through consistent monitoring, strong judgment, and professional service.

Available Shifts:

• varying shifts

Essential Functions and Responsibilities:

Customer Service & Guest Support

• Provide friendly and professional assistance to guests as needed.
• Answer questions related to parking, locations, directions, and general site information.
• Address concerns and escalate issues to leadership when appropriate.

Parking Compliance & Operations

• Monitor streets, garages, and flat lots to ensure proper payment and adherence to posted parking rules.
• Issue citations using a handheld device or manual ticketing process.
• Log vehicles and maintain accurate and timely documentation.
• Observe parking patterns and report unauthorized parking, operational issues, or irregular activity.

Safety & Field Awareness

• Follow all safety procedures when working around active traffic.
• Maintain awareness of surroundings and support a safe environment for guests and team members.
• Immediately report hazards, incidents, equipment issues, or suspicious activity.

Site Support

• Conduct routine walk-throughs to identify potential hazards, maintenance needs, or vandalism.
• Ensure equipment, signage, and pay stations remain visible and in proper working condition.
• Support peak periods, special operations, and event needs as directed

Required

• Must be 21 years of age or older at time of hire.
• Valid driver's license with a clean driving record.
• Strong judgment and ability to work independently.
• Professional appearance and communication skills.
• Comfortable using handheld devices and basic technology (training provided).
• Ability to understand and apply parking regulations.
• Ability to work outdoors in all weather conditions.
• Ability to walk and/or stand for extended periods.
• Ability to bend, lift, push, or pull up to 100 lbs throughout a shift.
• Must pass required drug screening and criminal background check.
• Reliable, punctual, and flexible with scheduling needs.

Preferred

• Knowledge of local geography.
• Familiarity with traffic hazards and safety precautions.
• Previous parking, compliance, hospitality, or customer service experience.

Physical & Environmental Expectations

• Regular standing, walking, speaking, listening, and use of hands for handheld equipment.
• Frequent exposure to outdoor weather including rain, heat, cold, and humidity.
• Work performed in and around moving vehicles and active traffic areas.

You could be Premium Parking's next parking solution! Apply today and take the wheel on your career!

Our company follows all applicable laws and regulations, including those related to 'Ban the Box' legislation in certain states. As part of our hiring process, we conduct a comprehensive background check to ensure a safe and secure working environment for all employees. This background check may include, but is not limited to, verifying educational credentials, employment history, criminal records, drug screening and other relevant information. Please be assured that we treat all applicants fairly and in accordance with the law.