Campus Supervisor, Financial Aid Services

Campus Supervisor, Financial Aid Services

Connecticut State Community College (CT State) was launched on July 1, 2023, through the consolidation of Connecticut's 12 community colleges. With campuses and satellite locations statewide, CT State serves all 169 towns and neighboring states. As the largest community college in New England, CT State is committed to providing high-quality, affordable, and accessible education that supports students' academic, career, and personal success.

The campus Supervisor, Financial Aid Services, is located on the ground at a campus location and provides assistance in the administration and operation of student financial aid for the campus. The position involves detailed work within the institution's student information system and additionally involves substantial counseling of students and parents on personal financial management and the student aid application process. The position manages file review and determines student eligibility to receive financial aid awards in accordance with state, federal, and institutional regulations. The incumbent additionally oversees, plans, and conducts financial aid and other program workshops for both internal and external constituents. The position supervises and trains staff for the campus to support the goals of the office, which includes the ability to communicate complex rules and regulations to constituents both within the institution, such as faculty, staff, and administrators, as well as students and parents.

Under the direction of the Regional Director of Financial Aid, Operations and Outreach, the Campus Supervisor, Financial Aid Services provides effective performance in these essential duties: Key responsibilities include:

• Providing direction to office staff on the institution's policies and procedures, which may include training exercises.
• Planning activities to increase public awareness of financial aid opportunities and availability.
• Counseling students and families on personal financial management and the student aid application process.
• Operating within a complex student information system and within a fast-paced higher education environment.
• Determines student eligibility to receive financial aid funds in accordance with federal, state, and institutional regulations.
• Manages file review process for completion of verification and resolution of conflicting information.
• Identifies and determines special circumstances in order to exercise Professional Judgement in accordance with all federal, state and institutional regulations, policies and procedures.
• Analyzes the financial resources needed within the campus to ensure the equitable distribution of financial aid funds from available sources.
• Prepares reports, both scheduled and upon request.
• Provides direction, training, and professional development recommendations for assigned staff to ensure the efficacy of the department and the compliant administration of federal student aid.
• Works with grant, loan, and reporting functions within all federal systems, including COD, CPS, and NSLDS.
• Administers and awards financial aid to students meeting student eligibility requirements.
• Reconciles funding, as needed.
• Assists in the preparation and submission of the FISAP.
• Interacts favorably with third-party vendors.
• Reads and interprets federal and state financial aid regulations and guidance.
• Guides and directs front counter personnel by answering questions and reviewing student accounts with them.
• Plans and conducts financial aid workshops, information sessions and paying for college sessions and other programs such as "FAFSA Month" for internal and external constituents.
• Maintains an alpha caseload to ensure necessary documents are received and conflicting information resolved to ensure aid can be disbursed.
• Maintains and manages first line workflow and staffing.
• Coordinates with related offices on campus to ensure that all policies and procedures are adhered to.
• Delivers and participates in training activities and workshops, as needed.
• Performs other duties as assigned.
• May involve occasional evening or weekend work.

Additional responsibilities include:

• Attendance and participation at convocation and commencement ceremonies
• Service on assigned committees and task forces
• Attendance and participation at committee, staff, informational and professional meetings which may occur during evenings and weekends.

This posting outlines qualifications, experience, and skills but is not limited to the full specifications in the official job description.

Minimum Qualifications:

Master's degree in an appropriately related field together with one (1) or more years of related experience including up to two (2) years of experience in leading or supervising others; or a combination of education, training, and experience which would lead to the competencies required for successful performance of the position's essential duties.

Required Knowledge, Skills, and Abilities:

• A comprehensive knowledge of state and federal financial aid rules and regulations.
• Familiarity with funding sources, their policies, and regulations.
• Demonstrated operational knowledge of a financial aid office.
• The ability to multi-task and manage multiple deadlines in a fast-paced environment.
• Demonstrated knowledge and ability in training and assisting staff members in a higher education environment.
• Demonstrated problem solving, planning, and organizational skills.
• Experience with student financial aid audits at the federal and state levels.
• Experienced user of higher education student information systems.
• A demonstrated understanding of the mission of a community college.
• Ability to work effectively with individuals from diverse academic, socioeconomic, cultural, and ethnic backgrounds, including individuals with disabilities
• Excellent interpersonal, oral, and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)

Preferred Qualifications:

• Four (4) years of related experience.
• Two (2) years of experience in leading or supervising others
• Experience with student information systems like Slate, Jenzabar, Banner etc.

Salary and Benefits:

• Salary range; $74,604-$79,609 approximate annual
• Salary is based on qualifications, education, job-related experience, and internal equity

CT State offers a comprehensive benefits package, including:

• Generous leave policies
• Multiple retirement plan options
• Comprehensive health insurance choices
• Supplemental benefits for retirement and family protection
• Tuition reimbursement (if applicable)

For more information, visit: CSCU - Human Resources - Future Employees.

Application Instructions:

To apply, submit:

• A cover letter
• A resume

The cover letter may be entered as text in the corresponding box, or it can be uploaded as a combined file with the resume.

Important Notes:

• Incomplete applications or those submitted after the deadline will not be considered
• Links to external resume sites are not accepted
• Apply online at:
• CT State Community College cannot sponsor work visas
• Applicants must be authorized to work full-time in the United States

Selection Process:

After the closing date, applications will be reviewed by a selection committee. Candidates selected for further consideration will be those who best meet the minimum and preferred qualifications and who submitted all required materials by the deadline.

The selection process may include interviews and practical exercises (e.g., written, technical, or simulation exercises). Finalists will be recommended to the Hiring Manager for final selection.

Background Screening:

Employment offers are contingent upon:

• Proof of eligibility to work under the Immigration Reform and Control Act (IRCA)
• Successful completion of a background check, including granting permission to contact current and previous employers for verification, reference checks, criminal history, and, when applicable, credit or driving history checks

CT State is committed to maintaining a safe campus community.

Equity Statement:

Connecticut State Community College commits to bold and disruptive change by actively identifying, naming, and dismantling structural racism, systemic poverty, and other barriers; establishing equitable and anti-racist policies and practices; and empowering students, faculty, staff, and administrators to advance racial, social, and economic justice. Our core collective