Team Lead, Operations

Position Summary The Pharmacy Team Lead has general responsibility for coordinating and overseeing all operational activities, which they are assigned to daily. Under the direction of the Operations Supervisor, the Operations Lead is responsible for oversight of the associates dedicated to the warehousing, receiving, and shipping of product in their area in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site‑specific policies. Essential Duties and Responsibilities Training Responsibilities Mentor and train new and existing associates in specific distribution activities to help achieve established customer demands. Train new and existing associates on current Standard Operating Procedures, including shipping, receiving, picking, and quality control. Assist in forklift operation and certification for new and existing associates. Shipping/Receiving Responsibilities Oversee and coordinate unloading of inbound shipments, orderly stacking of product, and the picking and staging of outbound shipments in accordance with the highest possible levels of productivity. Verify required inbound/outbound paperwork with drivers, ensuring that all products are properly counted. Efficiently and accurately load orders according to the appropriate doors and trailers. All shipping/receiving/picking functions are processed as defined by the Standard Operating Procedures. Research discrepancies that may occur in the shipping and receiving process. Customer Service Conduct yourself in a professional manner in appearance and communications. Communicate with customers telephonically, electronically, or in person. Prepare required activity reports accurately and efficiently for site management. Quality Control Responsibilities Use appropriate documentation to ensure all product and/or orders are received or shipped correctly and accurately picked. Verify products and/or orders meet quality standards, including reporting any damages or discrepancies; stack, package, shrink wrap, and label product(s). Process all quality control functions as defined by the Standard Operating Procedures. Report inconsistencies and/or problems to the Operations Supervisor or Operations Manager. Participate in quality meetings. Safety, Housekeeping, and Compliance Knowledgeable and complies with relevant ISO standards that impact this position, department, and company. Execute all safety protocols and promote a safety‑first attitude. Maintain a clean, neat, orderly work area; assist in warehouse security. Comply with all Standard Operating Procedures, corporate and site‑specific policies, safety rules, and OSHA/MSDS Standards. Participate in safety meetings. Labor Management Direct the operations of the warehouse work team to achieve prescribed objectives. Assist associates and temporary labor in completing productivity sheets and accurately capturing production and payroll hours. Assist Supervisor in maintaining a productive workforce. Participate in establishing work schedules and ensure correct implementation. Assist the Operations Supervisor in ensuring all associates handle products according to all prescribed quality procedures and guidelines. Responsibility and Authority Participate in department meetings. Initiate action to prevent non‑conformities, identify and record problems, and recommend solutions through designated channels. Immediately bring all non‑conformities to the attention of the Quality Department. Equipment Operation Use of equipment including sit‑down, stand‑up, reach truck, sweeper scrubber, scissor lift, cherry picker, Aisle Master, or pallet jack. Maintain equipment upkeep and report equipment problems. Perform daily inspection and minor maintenance on forklifts or other equipment. Operate all equipment safely and efficiently following prescribed work methods. Maintain an active forklift certification. Maintenance Perform or assist in building, grounds, and equipment maintenance as assigned. Other Duties Perform clerical and administrative tasks as guided by site management, including answering phones, scheduling appointments, greeting visitors, filing, and record keeping. Work evenings and weekends as needed. Work overtime as dictated by business needs, whether mandatory or voluntary. Perform other duties as assigned. Supervisory Responsibilities None Minimum Required Qualifications Education and Experience High school diploma or general educational development (GED) required. 1 year of experience in a logistics, distribution, or relevant environment. Ability to operate material handling equipment (MHE). Ability to work in unregulated temperatures within the warehouse during warmer and colder months ranging from mild to moderate. Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program. Skills, Knowledge, and Abilities Computer Skills Basic computer skills. Experience with RF scanners. Knowledge of WMS functions. Language Skills English (reading, writing, verbal). Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other Strong attention to detail and ability to accomplish job tasks in a timely manner. Capability to perform duties with minimal supervision or guidance. Effective communication with all levels of the organization. Ability to adapt to change and thrive in a fast‑paced work environment. Preferred Qualifications 2‑4 years’ experience in a warehouse, logistics, or distribution environment. 2‑4 years proven forklift experience. Current or prior MHE certification. Physical Demands Occasionally: Hand & Finger manipulation, Sitting, Handling product and/or packaging materials Frequently: Bending Constantly: Walking and Standing Ability to Lift/Carry and Push/Pull: 21‑50 pounds; reach above shoulder, reach outward, squat, or kneel. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation Expected base pay range is $23.50 - $23.50. Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Benefits Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity Statement DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr DSV Air & Sea Inc.