Optometry Office Manager

Job Description

Job Description

Step into a leadership role at Sandia Vision Clinic as a Satellite Office Manager for our Nob Hill location.

We are seeking a confident, service-driven leader who thrives in a fast-paced healthcare environment and takes pride in building strong teams, delivering exceptional patient experiences, and driving operational excellence. This role is ideal for someone with proven management experience who enjoys coaching others, improving systems, and creating a positive, accountable culture.

We are especially looking for someone who is growth-minded — someone who is always looking for ways to improve, develop their team, grow the business, and continue growing themselves as a leader. Also someone that understands the dynamic between leadership and management of the team and office.

Enjoy competitive pay, strong benefits, and the opportunity to grow within a modern, patient-focused practice. Candidates with experience in healthcare or optometric management are highly preferred, but strong leaders from other service-based industries will also be considered.

If you are motivated by leadership, team development, and making a meaningful impact on both patients and staff, this is an opportunity to build a long-term career in a stable and growing organization.

Responsibilities Job Duties May Include (not all inclusive):
● Lead daily operations of the Nob Hill location, ensuring efficient clinic flow and a high-quality patient experience.
● Coach, develop, and hold team members accountable to performance expectations and service standards, including yourself
● Support hiring, onboarding, and ongoing training of staff in collaboration with leadership
● Monitor key performance metrics (schedule utilization, patient experience, optical performance, etc.) and drive improvements
● Maintain a positive, professional, and solutions-focused culture within the team
● Address patient concerns and resolve issues with professionalism and care
● Ensure compliance with clinic policies, procedures, and HIPAA standards
● Oversee scheduling, staffing levels, and workflow optimization
● Collaborate with doctors and leadership on strategic initiatives and growth opportunities
● Identify opportunities to improve systems, efficiency, and overall office performance Required Skills

Skills / Requirements:
● Proven leadership or management experience in a fast-paced environment
● Strong interpersonal and communication skills with the ability to lead, coach, and motivate a team
● High level of organization, accountability, and attention to detail
● Ability to problem-solve, make decisions, and manage multiple priorities effectively
● Positive, professional presence with a strong service mindset
● Comfortable using computers, scheduling systems, and operational software
● Ability to adapt, lead through change, and maintain a solutions-oriented approach
● Growth mindset with a proactive approach to improving systems, team performance, and overall business results

Experience in optometry, healthcare, or medical office management is strongly preferred, but not required.
Spanish language skills are a plus.

Education & Experience Requirements

● High school diploma or equivalent (REQUIRED)
● Management experience: 2 years (REQUIRED)
● Sales of High End Retail experience: 1 year (Preferred)

Work Details

● Work Location: Nob Hill location primarily, but required to spend time in both
● Work Remotely: No

Benefits

● 401(k)
● Health insurance
● Dental insurance
● Paid time off
● Employee discounts