Retail Manager (NYC Pop-Up)

Job Description

Job Description

Pop-Up Retail Manager

We are hiring a Retail Manager for our client, an emerging lifestyle brand centered around joyful experiences. This is an exciting opportunity to partner with a fun, community-centric brand as they host an NYC pop-up.

This is a full-time, temporary assignment (40+ hours/week)

Pop-up Dates: August 24. 2026-November 1, 2026 (Must be available)

Responsibilities

Be Welcoming

• Delivers an inviting, inclusive, and energetic experience for all customers
• Acts as an ambassador for the brand; ensures that company values guide all interactions
• Invites customers to engage with product and maintains comprehensive knowledge of the product assortment
• Handles customer situations with patience and kindness; knows when to escalate a scenario to leadership
• Shares customer feedback with leadership to improve the overall customer experience
• Maintains a positive attitude throughout busy, high-traffic times

Staff Scheduling, Training & Management

• Partner with Emerging Blue to design and schedule shifts; ensure that all shifts have sufficient coverage
• Maintain ongoing communications with the Emerging Blue; report back to internal team as needed
• Anticipate and staff for times of high traffic; reduce staff headcount as appropriate
• Ensure staff breaks and lunches are taken at appropriate times in accordance with local employment law
• Partner with Head of Brand and Chief of Staff to design staff training
• Lead and manage staff training session(s)
• Ensure the staff receives a copy of Employee Handbook; ensure staff has proper knowledge of Handbook contents
• Hold staff accountable to brand standards across timeliness, uniforms, customer interactions, product knowledge, shift duties, etc.
• Escalate any customer or staff issues to leadership
• Ensure proper tracking of any loss; train staff on loss prevention practices
• Ensure staff safety

Onsite Organization, Visual Merchandising, Replenishment & Inventory Management

• Partner with appropriate contact on schedule and staffing plans for receipt of inventory
• Ensure proper tracking of display items & testers
• Coordinate with Head of Brand and creative agency on initial visual merchandising plans
• Manage ongoing visual merchandising
• Ensure back of house organization and cleanliness; hold staff accountable for daily cleaning practices outlined in closing duties
• Obtain and manage weekly cleaning service (to be billed to leadership)
• Coordinate with Assistant on back of house supplies
• Report to team on inventory levels; inform and recommend on replenishment as needed
• Coordinate with appropriate contact on staffing and scheduling for ongoing inventory replenishment

Additional

• Help to execute any brand activations onsite as needed
• Attend weekly task force meetings ahead of the Pop-up
• Provide onsite Shopify support; ensure products are scanning properly and maintain accurate recording of sales and inventory levels
• Reporting
  1. Provide morning reports on estimated size of any line at time of open
  2. Provide evening reports on foot traffic, most requested SKUs, inventory updates, and additional noteworthy events

Hourly Range: $30-$33/hr.