Customer Service Representative - 1st Shift- 1350 Bridgeport Drive, Suite 21, Kernersville

Customer Service Representative

The Customer Service Representative is responsible for handling all customer correspondence. Attendance, as scheduled, is an essential function of the Customer Service Representative job.

Major Activities

1. Customer Coordination

• Field all customer communication.
• Enter manual orders if necessary.
• Assist in parcel tracking.
• Inform General Manager of reoccurring issues and any abnormal service requests/issues

2. Administration & Quality Assurance

• Address all backorders & diverted orders.
• Complete cancellations as per the customer requests.
• Cancel or delete orders from the shop that cannot be fulfilled due to order entry error, out of stock, etc., and communicating back to the customers.
• Issue store credits as required for unfulfilled orders
• Review the daily recut list and conducts customer callbacks.
• Inform Production Supervisors, QAC and Management of store feedback for quick resolution of problems

3. Safety & Organization

• Maintain a clean work area for safe and efficient operation, including replenishment of supplies
• Follows all company safety policies; wear appropriate safety equipment, as needed

Minimum Education

• High School Diploma, G.E.D., or equivalent

Minimum Special Certifications or technical skills

• Proficient in MS Office

Minimum Type of experience the job requires

• 1 year Customer Service experience in manufacturing environment
• Must be able to critically analyze problems and develop effective solutions
• Ability to count, match and compare sequences of numbers

Other

• Ability to read, write, and speak English fluently; convey and receive information effectively
• General verbal, and numerical intelligence
• Detail-oriented and maintain a high level of accuracy; keen sense of urgency
• Must be positive, friendly, and able to communicate and solve problems effectively with demanding customers
• Must detail-oriented and accurate.
• Must have excellent time management, organizing, and prioritizing skills

Physical Requirements

• Must be able to constantly sit and occasionally walk
• Must be able to bend frequently from the waist
• Must be able to lift and carry up to 10lbs/ 4.5kg above shoulders and reach above head.
• Must be able to grasp with both hands occasionally.
• Must be able to comply with all safety-related standards and requirements, including the correct utilization of personal protective equipment.
• Review physical requirements matrix for all requirements

Work Environment

• Ability to work with high noise levels and work around moving machinery
• Ability to work in a non-climate controlled environment which is subject to dust and high/low temperatures
• Ability to work safely in a fast pace manufacturing environment

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit

Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).