Tier II Help Desk / Network Engineer

Tier 2 Network Engineer SSE is a leading technology company serving St. Louis, MO for over 30 years. We are seeking a talented Tier 2 Network Engineer to join our Network Technologies team. The primary responsibility is to provide support for management of all SSE’s toolsets within our “Tech Stack”. The right candidate will show a focus on customer service and customer care, and grow technically within a company that places technical service, customer‑first interaction and delivery as its most critical success measure. Essential Job Functions/Skills Project management and project implementation experience Excellent organizational skills and attention to details Deliver solutions based on established practices and procedures Able to work when required with minimal supervision, but willing to additionally work in and contribute to a collaborative team environment Strong consulting skills and ability to develop and clearly present solutions Triage, review, and troubleshoot issues with various IT tools RMM Demonstrated practical knowledge and experience with Microsoft Servers & Desktops Demonstrated practical knowledge in LAN/WAN technologies Extensive experience with creating IT documentation Technical Skills Note: Please review qualifications below – while we seek these skills across the team, we seek individuals with most of the skills, not necessarily all of them. Remote Management Tool: Kaseya or similar Scripting & Automation: Powershell, batch scripting or similar Corporate Anti‑Virus Software Management: Crowdstrike, SentinelOne or similar Corporate Backup Management: Unitrends, Datto, Backupify/Datto SaaS Protection Corporate Spyware Software Management: Malwarebytes or similar Reporting: Brightgauge, Liongard, Backup Radar, Kaseya Windows Patch Management: Automox or similar Spam Filtering: Barracuda, AppRiver or similar Server Operating Systems: Windows Server 2012-2025 Directory Services: Active Directory, Group Policy Management Core Network Services: DNS, DHCP, Remote Desktop Services Networking Technologies: Cisco Meraki devices (firewall, switching, WAPs, etc.) or similar Ticketing Workflow Administration: AutoTask or similar Documentation: ITGlue Vulnerability Management: ConnectSecure/CyberCNS Hypervisors: Hyper‑V, VMWare Education & Experience Bachelor or Associates degree in related field preferred 3+ years network or systems administration experience Previous work experience with a Managed Service Provider is a plus Benefits Insurance: Health, vision, dental; PTO; 401k; paid holidays, weekly pay Continuing Education: SSE encourages team members to participate in Microsoft and other skill development programs on an on‑going basis #J-18808-Ljbffr Page Mechanical Group, Inc.