Account Coordinator

Account Coordinator

The science of company merch; the skill of creating and delivering custom-branded apparel and corporate gifts around the world.

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. We are family-owned, people-powered, and we are adding to our #MerchTeam at our newly-renovated HQ in Plymouth, MN. Come see why we are a three-time Star Tribune Top Workplaces award winner!

Merchology is in search of an Account Coordinator to join our dynamic Sales team. As the initial point of contact for customer inquiries regarding premium branded products, this role is pivotal in ensuring a seamless sales process. Reporting directly to the Account Coordinator Supervisor, the Account Coordinator will play a crucial role in vetting potential buyers, ensuring they meet qualification criteria before passing leads to teammates for further engagement.

PRIMARY RESPONSIBILITIES

A successful Account Coordinator will:

• Thrive in a fast-paced environment interacting and collaborating with colleagues and customers via inbound and outbound calls, emails, and live chat
• Communicate with customers to qualify leads, identify project details, and route leads throughout the sales team
• Meet team KPIs related to customer engagements, customer contact timelines, sales conversion rate, and inbound and outbound calls
• Work alongside the Account Representative team to hit monthly, quarterly, and yearly sales goals
• Proactively and reactively reach out to customers to increase customer retention, engagement, and satisfaction
• Have a collaborative and proactive demeanor to build relationships and trust with internal team members and customers
• Develop a deep understanding of our products and services to provide knowledgeable support to customers
• Complete in-person facility tours to local customers
• Complete additional projects or duties as assigned

REQUIREMENTS

• High school diploma or GED required; Associates or Bachelors degree preferred
• Experience in a customer service or sales role in retail, restaurant, sales, or an office environment
• Friendly and team-oriented attitude to Win as a Team
• Microsoft Office Suite proficiency
• Experience with a CRM (e.g., Hubspot)
• Efficient, organized, customer-focused mindset and detail-oriented
• Excellent communication skills

WHAT WE OFFER

In addition to an outstanding creative culture, authentically nice people, and interesting work, we have:

• Generous PTO (18 days per year)
• 8 company-paid holidays
• Hybrid work schedule for select departments
• 40 hours of paid volunteer time
• 401(k) with match
• Medical and dental insurance options, FSA, and HSA
• Company-paid life insurance and short-term disability
• Company-sponsored social events
• Premium brand partner discounts
• Employee-led Committees in Social Events, Wellness, DE&I and Giveback

LOCATION

• 3000 Niagara Lane North, Plymouth, MN 55447
• Remote hybrid role: Three days onsite, two days remote following training

INDUSTRY

Business to Business eCommerce and Apparel

Merchology is an equal opportunity employer and certified Disability-owned Business Enterprise. We celebrate diversity and are committed to a workplace where personal and professional growth are achieved through inclusion. If you require disability resources to submit your application, please email View email address on click.appcast.io for assistance.