Account Representative

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview

National Insurance Services (NIS) is looking for an Account Representative who is passionate about client service, relationship‑building, and helping organizations manage their insurance programs with confidence. If you enjoy a mix of client interaction, problem‑solving, and collaborative teamwork, this role offers a rewarding blend of service and growth opportunities.

This hybrid position focuses on client service and retention, with the added opportunity to uncover and support new sales opportunities. You’ll work directly with the Senior Account Representative Manager and partner closely with regional Sales & Service teams and internal departments.

How you'll make an impact

• Serve as the primary point of contact for assigned field clients in Minnesota and Wisconsin
• Conduct proactive Best Practice and service reviews to ensure proper plan administration and reduce client liability
• Act as a liaison between clients, NIS, partner brokers, and insurance carriers/administrators
• Support clients through needs analysis, cross‑sell identification, renewal and rate reviews, provision change requests, market bidding, gap analysis, and employer/employee education
• Present confidently to small and large groups
• Communicate insurance terminology and benefits clearly and professionally

About You

Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience. License required. Able and willing to travel approximately 25% of the time.

• Ability to travel a minimum 50% of the time
• Human Resources and/or past insurance experience highly desired
• Life, Disability, Dental, Vision, and Supplementary Insurance background highly desired
• Strong knowledge of leave administration highly desired
• Basic literacy in Microsoft Office programs (Outlook, Word, EXCEL, and PowerPoint) required
• Must be organized & can prioritize according to company initiatives
• Comfortable in group and presentation settings
• Ability to work in both individual and team settings
• Excellent written and verbal communication skills
• Analytical ability is required to be able to analyze and identify problems, offer proposed solutions, and implement agreed-upon solutions
• Ability to read and understand contract language
• High attention to detail
• MN/WI Life and Health License or ability to acquire those licenses within 6 weeks of the date of hire
• Must reside in MN or Western WI

Compensation and benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

We value inclusion and diversity

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.